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January 12, 2011
CRM Featured Articles
Retaligent Launches Charisma 1:1 CRM Solution
10 Jan 2011
This retail customer engagement solution is built on Microsoft Dynamics CRM 2011.
Magazine Features
311: The Agency That Never Sleeps
31 Dec 2010
How NYC's non-emergency contact center managed to flourish in the downturned economy, become social media-savvy, and meet the needs of citizens
Viewpoints
The Ends Are the Means
11 Dec 2010
A maturity model for the Sales 2.0 era.
Is Email Killing Your Business?
11 Dec 2010
Electronic communications are meant to help manage relationships, not build them.
Reality Check
Supplying the Law of Demand
31 Dec 2010
Make sure you're delivering messages that customers want to hear