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August 09, 2010
CRM Featured Articles
Are You Ready for Customer Service 4.0?
07 Aug 2010
CRM Evolution '10 — Day 2: ThinkJar founder Esteban Kolsky says the future of customer service will be service provided by customers.
Viewpoints
The Fuse Is Already Lit
04 Aug 2010
How to keep Do-Not-Contact compliance risk from blowing up in your face.
Insight
SAP's Surprising Spring
11 Aug 2010
In the wake of corporate upheaval, the German giant welcomes thousands of customers to its annual gathering.
The Tipping Point
Navigating the Vendor Landscape
11 Aug 2010
A leading analyst firm assesses the CRM marketplace.