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September 07, 2022

Viewpoints

How Companies Can Build Employee Engagement

Company cultures need to foster an environment where contact center agents feel a sense of pride and joy in what they do every day. (Featured on SmartCustomerService.com.)

How to Build a Content Ecosystem

When you think of your content as a collection of assets, you're missing the forest for the trees. Here's how to build to content strategy that connects.

Insight

First-Contact Resolution Should Be a Higher Priority

ContactBabel says companies see the need to reduce the number of contacts but aren't following through.

CRM Across the Wire

Fuel Cycle Offers Solution for Multilingual Research

Fuel Cycle adds a solution to support brand research in more than 1,000 languages.

SuccessKPI Expands Security Compliance for Contact Centers

SuccessKPI earns expanded security compliance to protect data and privacy requirements for contact centers worldwide. (Featured on SmartCustomerService.com.)

LivePerson Launches CRM Connector

LivePerson strengthens CRM integration capabilities with Webex Calling support. (Featured on SmartCustomerService.com.)

Bambuser Partners with Perfect for Virtual Makeup Try-On

Bambuser and Perfect have partnered to launch makeup try-on technology in One-to-One Live Shopping experiences.

Tresorit Launches eSign

Tresorit has added an e-signature function to its cloud collaboration platform.

Worldwide Demand Grows for Digital Experience Management Platforms

Digital experience management platforms are expected to see 10.2 percent CAGR through 2032, according to Fact.MR.

Bright Pattern Launches Mobile App

Bright Pattern Mobile allows remote and mobile employees, subject matter experts, and contact center agents to directly connect with customers on voice or digital channels.