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February 07, 2024

Viewpoints

Why Consumers Are Demanding More from E-Commerce Companies

The key to e-commerce thriving this next year and beyond lies in adopting new strategies and technologies to meet consumers where they are. Interactivity is imperative.

Is CX Part of Your Culture or a Tech Stack?

Culture should supply the foundational mindset while technology provides the tools for execution. (Featured on SmartCustomerService.com.)