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October 04, 2017
CRM Featured Articles
Oracle OpenWorld 2017: Oracle Fortifies its Cloud Offerings with AI
03 Oct 2017
At its annual user conference, Oracle announces new AI tools for its Adaptive Intelligent Apps and Intelligent Bot solutions.
Chute and Hootsuite Announce Partnership
02 Oct 2017
The alliance enables joint customers to access and share content gathered through Chute within Hootsuite.
Viewpoints
The 3 Contact Center Applications That Pay for Themselves
01 Apr 2017
IVAs, RPA, and biometrics form an alphabet soup that can really save contact centers time and effort. (Featured on SmartCustomerService.com.)
Front Office
Yet One More Case for Customer-Centricity
29 Sep 2017
Open design can improve collaboration and communication, but businesses should make sure it won't impact customer relationships
CRM Across the Wire
Nuance Unveils Customer Service Messaging
30 Sep 2017
Nuance Customer Service Messaging brings together real-time and asynchronous communications across mobile channels. (Featured on SmartCustomerService.com.)
Genesys Now Supports Oracle Cloud Infrastructure
03 Oct 2017
Genesys has made its PureEngage contact center solution available to Oracle Cloud Infrastructure users and integrated it with most of Oracle's software solutions. (Featured on SmartCustomerService.com.)
HubSpot Launches Customer Hub, Conversations, and an Expanded Sales Hub
03 Oct 2017
HubSpot's new Customer Hub product suite highlights the company's expansion into customer service and support.
Bpm'online Releases Version 7.11
02 Oct 2017
Bpm'online's latest software update features more than 200 improvements designed to accelerate time-to-strategy execution.
ZynBit Launches ZynSync on the Salesforce AppExchange
02 Oct 2017
ZynBit enables customer teams with sales intelligence and workflow efficiency
engageSimply Adds Predictive Content Modeling to Campaign Wisdom
03 Oct 2017
Campaign Wisdom's artificial intelligence breakthrough uses real-time programmatic data to help advertisers optimize media, content, and engagement.