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January 25, 2017
Viewpoints
Digital Transformation: Is Your Organization Getting It Right?
16 Jan 2017
The crucial first step: Know your customers, and what they want.
Launching an Intelligent Contact Center
01 Jul 2016
How best-in-class firms differ from others and how you can turn your company into one. (Featured on SmartCustomerService.com.)
Case Studies
BrightCurrent Energizes Inside Sales Reps with NewVoiceMedia
01 Jan 2017
The clean-power agency takes on more leads with ContactWorld for Sales
Customer Experience
4 Big Barriers to an Integrated Customer-Centric Strategy
01 Jan 2017
The key, as always, is data—and how you use it
CRM Across the Wire
Servion Launches 2017 Release of ServCloud
23 Jan 2017
Servion has updated its contact center-as-a-service platform with advanced reporting and predictive analytics. (Featured on SmartCustomerService.com.)
Radius Launches Radius Data Stewardship
24 Jan 2017
Radius' new offering assesses the health of CRM and marketing automation data and recommends improvements.
AcuityAds Launches Self-Serve Programmatic Marketing Platform
24 Jan 2017
The Self-Serve Programmatic Marketing Platform features an enhanced user interface and platform engine improvements.
Infusionsoft Updates Its Product Portfolio
23 Jan 2017
Enhancements include more email and mobile tools.
Relationship One Launches SMS Marketing App
23 Jan 2017
Relationship One's Twilio SMS application helps marketers create and manage high-volume SMS push campaigns through integration with Oracle Marketing Cloud.