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May 01, 2023
Viewpoints
Better Sales Outcomes Could Boil Down to Your Ability to Harness ‘Flow’
26 Apr 2023
The ability to enter a state of flow during sales discussions can lead to greater customer trust and faster decision making, and this state can be achieved through triggers such as adequate challenges, preparing to be in the moment, setting an agenda for each exchange, and reflecting on each flow event.
CRM Across the Wire
Why White-Glove Treatment Remains Essential to Customer Success
01 Jan 2023
In an increasingly AI-focused landscape, the human connection is still important. (Featured on SmartCustomerService.com.)