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September 21, 2022

Viewpoints

Conversational Voice AI: The Agent Staffing Solution

Voice AI removes monotonous tasks from agents' workloads, helping boost retention rates. (Featured on SmartCustomerService.com.)

How to Make Your App Stickier

Getting a user to your app is just the beginning; keeping a user is more important.

Insight

CMOs Should Work Closely with Procurement

CMO Council research finds opportunity for marketing to optimize sourcing through procurement.

CRM Across the Wire

Pega Introduces Pega Customer Data Connectors

Pega Customer Data Connectors integrate Pega's AI with top customer data platforms from Adobe, Celebrus, and ZineOne.

CallTrackingMetrics Expands HubSpot Integration

 CallTrackingMetrics' latest HubSpot integration offers users a holistic view of the customer journey with automatically generated conversion data.

Full Circle Insights Launches Full Circle ABM

Full Circle ABM is a B2B marketing measurement application that provides comprehensive account-based marketing metrics inside CRM.

Validity Unveils DeDuped and DemandTools Free Edition

Validity DeDuped and DemandTools Free Edition integrate with the Salesforce platform, enabling users to assess and improve CRM data quality.

Intent HQ Launches Audience AI

Intent HQ's Audience AI is a campaign audience builder for telcos.

Playvox Launches AutoQA

Playvox AutoQA applies artificial intelligence to contact center quality assurance efforts. (Featured on SmartCustomerService.com.)