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April 17, 2013
CRM Featured Articles
InsightsOne Launches Predictive Intelligence Marketing Workspace
15 Apr 2013
The new solution brings predictive analytics to marketing initiatives.
Jacada Releases Visual IVR Plus
15 Apr 2013
New product takes advantage of graphical interfaces on mobile and Web platforms.
Teradata Debuts Interactive Customer Engagement Offering
12 Apr 2013
Unites digital marketing with enterprise data warehouse capabilities.
Viewpoints
A Primer for Preventing Customer Churn
22 Mar 2013
Why current acquisition, loyalty, and retention strategies are not working.
Connect
Evolving Social CRM to Become CRM—Again
01 Apr 2013
Move your CRM implementation to the next generation.
Case Studies
National Nonprofit Engages Social Donors
01 Apr 2013
With the help of EpiServer, the National Down Syndrome Society replatforms its Web presence.