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December 29, 2021
Viewpoints
How Customer Loneliness Will Become a Top Driver of Inbound Volume
01 Sep 2021
Customer service agents need to be empowered in new ways to deal with customers looking for loneliness support. (Featured on SmartCustomerService.com.)
Case Studies
Jornaya Drives PolicyBind Growth
30 Nov 2021
Insurance network expands marketing options with Jornaya LeadiD.
CRM Across the Wire
MarketsandMarkets Eyes Strong Growth for Data Integration
28 Dec 2021
MarketsandMarkets expects the worldwide market for data integration services and solutions to reach $19.6 billion by 2026.
Valuates Eyes Strong Growth in Retail Analytics
28 Dec 2021
Valuates expects the worldwide market for retail analytics to reach $4.5 billion by 2027.
TTEC to Acquire Faneuil Citizen Engagement Technology
28 Dec 2021
TTEC will acquire certain citizen experience and smart city assets of Faneuil from ALJ Regional Holdings.
Widewail Launches Invite Video
28 Dec 2021
Widewail's Invite Video automates customer feedback processes for marketers.
Aisera Launches Ticket AI
28 Dec 2021
Aisera's Ticket AI automates support operations with similar ticket, next-best action, and knowledge base article recommendations.
Provectus Releases Crystal Engine Prediction Tool
28 Dec 2021
Provectus' new Crystal Engine works with the Customer 360 suite to provide customer behavior prediction and personalization.