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May 13, 2024

CRM Featured Articles

Cloud Contact Center Market to Be Worth $86.4 Billion by 2029

MarketsandMarkets expects the cloud contact center market to grow by 26.9 percent per year through the next five years. (Featured on SmartCustomerService.com.)

Viewpoints

Meeting the Audience Where They Are: Advertiser Strategies for a Multiplatform World

It's no longer just about the quantity of ad placements; the focus is increasingly shifting toward the quality and relevance of these placements.

Meeting GenZ and Millennial Customer Experience Expectations

Strategies for enhancing self-service channels and improving the customer experience to meet Gen Z and millennial self-service expectations. (Featured on SmartCustomerService.com.)