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April 26, 2010
CRM Featured Articles
With SuiteCloud 2.0, NetSuite Tries to Clear the Cloud of Myths
21 Apr 2010
SuiteCloud '10: Distinguishing the real from the fake, CEO Zach Nelson announces some very real deals around cloud-to-cloud integration, vertical extensions, and code-less workflow development.
Is Genesys 8 the Eighth Wonder?
19 Apr 2010
G-Force '10: Genesys Telecommunications Labs' updated customer service suite promises to manage customer conversations across channels and time.
Viewpoints
Conserve (and Capitalize On) Conversation
20 Apr 2010
An enterprise resource management system can help identify contacts and relationships by analyzing email content.
Pint of View
Hear Kitty Kitty
06 Apr 2010
Think CRM with your customers is complex? Try it with your cat sometime.
Re:Tooling
Re:Tooling — Speech Analytics: Seeking What's Inside
06 Apr 2010
Why speech analytics is starting to get a little more than recognition.
Case Studies
Classroom in the Clouds
06 Apr 2010
An Arizona State University outreach program cuts costs and carbon by going virtual.