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June 15, 2011
CRM Featured Articles
ExactTarget Partners with Marketo to Integrate Marketing Technologies
14 Jun 2011
Solutions will be integrated via ExactTarget's Interactive Marketing Hub to help improve sales-marketing efficiency and deliver cross-channel campaigns.
Interactive Intelligence Releases Customer Interaction Center 4.0
13 Jun 2011
Major new release of flagship IP communications software suite adds real-time speech analytics, increased scalability, Web portal access, and private cloud deployment model.
Viewpoints
Pay to Be Loyal
10 Jun 2011
Implement programs that effectively build relationships with your best customers
Insight
Radian6 Deal Enables Salesforce.com To Monitor the Social Web
18 May 2011
Valued at $326 million, the acquisition brings social media monitoring platform to CRM giant
Radian6 Sees Cloud Computing As Future of Marketing
18 May 2011
Overshadowed by news of a deal with Salesforce.com, Radian6 user conference stresses need to engage with customers, not bombard them