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July 23, 2012

CRM Featured Articles

SAVO Group Launches SAVO Teams Application

Solution designed to increase sales through internal collaboration, company says.

The Senate Takes Up Call Center Worker Protection Legislation

A bill similar to the U.S. Call Center Worker and Consumer Protection Act has been introduced into the U.S. Senate.

Epsilon Enhances Consumer Database with Market Trend Data

Provides added insight into consumer buying behavior for marketers.

Conversocial Analytics Platform to Focus on Customer Service Metrics

New social media tool brings true customer service key performance indicators to Facebook and Twitter.

Viewpoints

Overcoming the Challenges of Midmarket Contact Centers

How to get what you need at a price you can afford.

Case Studies

Aquasana Dives Into Social Intelligence

NetBase helps the water filter company gain insight into its customers' needs.

Small Biz Buzz

SMBs Take to the Cloud

2012 holds great potential as a breakout year for CRM.