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June 17, 2020

CRM Featured Articles

Demandbase Acquires Engagio

Demandbase's acquisition of Engagio brings together two account-based marketing leaders.

Viewpoints

Digital-First Customer Service Gains Momentum in a Post-Pandemic World

Customer service is moving to digital channels like chat and self-service out of necessity. (Featured on SmartCustomerService.com.)

Case Studies

Navy Federal Deploys Verint for COVID-19 Response

The credit union turned to Verint's analytics to address changing business conditions

Voice of the Customer

How Can We Listen to Customers When No One Is Talking?

Response rates are down, but don't throw in the towel!

CRM Across the Wire

UiPath Brings Conversational AI to Its Hyperautomation Platform

UiPath now offers always-on, scalable conversational capabilities combined with automation on the most popular global messaging channels. (Featured on SmartCustomerService.com

Topbox Launches Brand Experience Score (BXS)

16 Jun 2020

Topbox BXS measures organizational performance by analyzing everyday customer interactions.

LiveIntent Integrates with Rubicon Project

16 Jun 2020

LiveIntent's Authenticated Bridge integrates with Rubicon's advertising platform for audience resolution and addressability.

MetaCX Launches B2B Customer Lifecycle Platform

16 Jun 2020

MetaCX Platform creates a collaborative environment for B2B sales activities among buyers and suppliers.

SAS Partners with Microsoft

15 Jun 2020

Through this partnership, SAS' artificial intelligence and analytics will more tightly integrate with Microsoft Azure and Microsoft will bring SAS solutions to its customers.