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January 13, 2016

Magazine Features

Freeman's Contact Center Continues Its Winning Ways

What does it take to win J.D. Power's Certified Contact Center Program distinction six years in a row?A Q&A with Brenda McCord, vice president of customer support at Freeman.

Viewpoints

The Keys to Customer Service Success? Consistency and Personalization

Providing your customers with a consistent, tailored experience across all channels should be among your company's top business goals.

4 Ways to Combine Customer Care and Customer Experience to Build Awareness, Create Loyalty, and Grow Revenue

Many retailers view customer care as only a cost, but if it's combined with customer experience, big data, and predictive analytics, customer care can actually generate revenue. (Featured on SmartCustomerService.com.)

Scouting Report

Cloud-Based Contact Centers: The Sky's the Limit

The market is starting to soar thanks to flexibility, cost-effectiveness, and ever-increasing reliability

CRM Across the Wire

Freeman Acquires Audience Engagement Technology Provider Klowd.com

The Klowd.com acquisition bolsters Freeman's digital, mobile, and data capabilities.

Talkwalker Teams with Tableau to Generate Business Insights from Social Data

The new integration allows companies to integrate social intelligence with company data.

All-New Campaign Monitor Launches

All-New Campaign Monitor offers a drag-and-drop interface for creating personalized email marketing campaigns.

Pepperi for Oracle Sales Cloud Is Now Available in Oracle Cloud Marketplace

Oracle Cloud customers can now use Pepperi's mobile sales suite to automate processes.

SAP and Accenture Expand Collaboration on SAP S/4HANA

The collaboration between SAP and Accenture seeks to build on platform development and go-to-market strategies.