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February 01, 2017
CRM Featured Articles
Pronexus Releases VB Voice 10.1
30 Jan 2017
Pronexus' VB Voice 10.1 will allow users to access both voice recognition and visual customer service through smartphone or HTML 5-enabled browser. (Featured on SmartCustomerService.com.)
Salesforce's State of Service Findings Reveal a Bigger Role for Service
27 Jan 2017
More than 68 percent of the service teams surveyed say they're the ones leading customer experience efforts. (Featured on SmartCustomerService.com.)
Viewpoints
The Top Contact Center Goals for 2017
01 Jul 2016
2017 is expected to be a better year for customers as companies prioritize better service. (Featured on SmartCustomerService.com.)
Banks Must Gain Insight Into Digital Sales—or Risk 'the Abandonment Problem'
24 Jan 2017
Marketing budgets will go to waste if customers continually drop out of poor user experiences.
Insight
Local Ad Revenue Is Expected to Increase
01 Jan 2017
BIA/Kelsey predicts growth, especially for online and digital advertising revenue
Pint of View
The ROI of Teamwork
01 Jan 2017
Specialists are important, even when roles overlap
CRM Across the Wire
MindStorm Releases The Ultimate Prospector
31 Jan 2017
The Ultimate Prospector is a sales tool to help land those hard-to-get appointments.
Hitwise Launches Hourly Online Traffic Insights Reporting
31 Jan 2017
Hitwise's additions give near real time insights into web traffic throughout the day.
GMC Software Integrates SparkPost into Cloud Messaging Platform
31 Jan 2017
The partnership blends SparkPost's email delivery system with GMC's customer communications management platform.
Acxiom Expands Its Partnership with DataXu
31 Jan 2017
The partnership bridges the advertising gap between television and digital audiences.
Symphony Technology Group Acquires Fishbowl
31 Jan 2017
Investment firm buys the customer engagement platform provider for restaurants.
Maritz Launches LoyaltyNext Gift Portal
30 Jan 2017
Loyalty Gift Portal lets companies better tailor their loyalty programs to specific customers.