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March 14, 2018

CRM Featured Articles

Twilio Introduces Twilio Flex

The fully programmable cloud contact center platform aims to give companies complete control of their contract center experience. (Featured on SmartCustomerService.com.)

Vonage Debuts Skills-Based Routing and Real-Time Sentiment Analysis

Offered through Vonage's Nexmo Partner Program and the Vonage API Platform, the new offerings introduce a building-block' approach to implementing contact center technologies. (Featured on SmartCustomerService.com.)

Dialpad Introduces a Call Center Solution for Small Businesses

The cloud-based communications provider has launched a solution to eliminate the complexity involved with implementing traditional call centers. (Featured on SmartCustomerService.com.)

Video Interview: CRM Evolution Speaker Jeremy Epstein, CEO of Never Stop Marketing

Speaking to conference co-chairs Paul Greenberg and Brent Leary, Jeremy Epstein gives a preview of his CRM Evolution session, titled "Blockchain and the CMO: The Next Era of Marketing."

Video Interview: CRM Evolution Keynoter Gives a Preview

Speaking to conference co-chairs Paul Greenberg and Brent Leary, futurist, author, and analyst Brian Solis guides companies to better deal with the "accidental narcissists" who make up today's customer base.

Case Studies

With Sprout Social’s Bambu, West Monroe Watches Web Traffic Grow

Using the Bambu platform, the business and technology consultancy turned to its employees to increase website traffic via social media

Reality Check

3 Things to Keep in Mind as AI Comes to Sales

Technical innovations are one thing, but companies need to consider AI's effect on their people

CRM Across the Wire

Tellwise Releases Salesflows to Automate Sales Communication

With Tellwise Salesflows, sales teams can create communication workflows that combine email, calling, and social media.

Voxbone Launches AI-Based Speech Analytics

Omnichannel speech analytics is now enabled on Voxbone's voice platform through APIs and a web portal. (Featured on SmartCustomerService.com.)

Marchex Releases Executive Overview Dashboard

Executive Overview Dashboard is added to Marchex Speech Analytics to help companies identify, convert, and retain customers with AI and machine learning. (Featured on SmartCustomerService.com.)

Monet Software Launches Workforce Management for Salesforce

Monet WFM for Salesforce.com links with Service Cloud or Sales Cloud to create a unified platform supporting multiple channels

Highspot Partners with SalesLoft

Highspot Everywhere integration delivers pitch capabilities and analytics within SalesLoft.

Talkdesk Launches the Enterprise Contact Center Platform

The offering is a cloud-native platform for larger contact centers. (Featured on SmartCustomerService.com.)