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September 27, 2010
CRM Featured Articles
Oracle CRM On Demand Turns 18
22 Sep 2010
Oracle OpenWorld '10 — Day 2: The latest version of the company's software-as-a-service application adds modules for "best-in-class" marketing and business planning as well as a preview of CRM technologies to come.
Viewpoints
Try Being Unsocial with Customers First
02 Sep 2010
You don't want social CRM. You want integrated customer intelligence.
Insight
A Tax on Every Call?
14 Sep 2010
A proposed federal tax on overseas calls has the potential to radically alter the contact center industry.
Case Studies
Call Weighting
22 Sep 2010
With ClickFox, Sprint takes an analytical look at its crosschannel customer experience—and saves millions in the process.
Secret of My Success
Tracking Touch-Tone Opportunities
22 Sep 2010
Marketing services provider eMediaNode turns to ATG Call Tracking to better serve prospects and customers' customers.