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November 02, 2020
CRM Featured Articles
Calabrio Launches New Version of Calabrio ONE
27 Oct 2020
The newest version gives agents more self-service control over their work schedules. (Featured on SmartCustomerService.com.)
Viewpoints
Wave Goodbye to Your Business Unless You Have a Customer Portal
01 May 2020
Customers today expect self-service options, and a customer portal is the key for retaining them. (Featured on SmartCustomerService.com.)
Insight
The Top Five Customer Service Technologies
30 Sep 2020
Analytics and automation are needed to survive the pandemic, Gartner finds
CRM Across the Wire
Chorus.ai Expands Conversational Intelligence Integrations
29 Oct 2020
Chorus.ai has launched an APi and integrations with Slack, Zoom, and Zapier.
Oracle Releases Oracle Digital Experience for Communications
02 Nov 2020
Oracle's new communications industry solution combines AI with communications and customer experience technology to help providers offer personalized services to reach and retain customers.
CallRail Launches Lead Center
29 Oct 2020
CallRail's Lead Center is a platform for automated lead management.
Verint and Avaya Expand Partnership to Bring AI-Based Knowledge Management to Agent Desktops
28 Oct 2020
Verint Knowledge Management has been tightly integrated with Avaya OneCloud CCaaS contact center solution.
Lotame Unveils Panorama ID, a Cookieless Identity Solution
28 Oct 2020
Panorama ID powers relevant and responsible omnichannel advertising while empowering consumers with a universal and persistent opt-out across every digital touchpoint, browser, and device.
NICE inContact Launches CXone Performance Analytics for Salesforce Einstein
28 Oct 2020
CXone Performance Analytics for Salesforce Einstein uses artificial intelligence to uncover contact center performance insights. (Featured on SmartCustomerService.com.)