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July 13, 2016
Magazine Features
On Social, Not All Negatives Are Bad
01 Jul 2016
Companies should use customer comments—both good and bad—to drive brand transformation
Viewpoints
Is It Time for Your CRM System to Evolve?
07 Jul 2016
Like nature, technology is always moving forward and adapting—and your enterprise applications should be no different.
The Tipping Point
Why Increased Self-Service Can Be Good for Agents
01 Jul 2016
Customers do everything they can to avoid talking to them—except when it really matters
CRM Across the Wire
Shutterstock to Deliver Images Across Google Advertising Products
12 Jul 2016
Shutterstock's advanced API technology is now integrated with Google's ad platforms.
Lithium Selected for Microsoft's AppSource Marketplace
12 Jul 2016
Lithium becomes one of the first partners in Microsoft's new SaaS-based business apps ecosystem.
Research Now Partners with Lucros Partners for Shopper Intelligence
12 Jul 2016
Shopper Intelligence will make its U.S. debut following the partnership.
Confirmit Releases Version 20 of Horizons Platform
08 Jul 2016
Version 20 of Confirmit Horizons supports mobile-first for programs while delivering greater agility and flexibility. (Featured on SmartCustomerService.com.)
Olark Introduces Hummingbird Live Chat
12 Jul 2016
Hummingbird is a mobile-friendly chat experience for small and midsized businesses.
Analytics Market Expected to See 22 Percent Growth
11 Jul 2016
Markets and Markets predicts the analytics market will reach $4.37 billion by 2021. (Featured on SpeechTechMag.com.)