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October 01, 2012

CRM Featured Articles

Noble Systems Acquires ALI Solutions

Unified contact center solutions provider gains analytic decisioning platform and top-tier client roster from the contact center analytics firm.

8x8 Receives Contact Center Patent

The patent covers technologies related to networked contact centers.

Bunchball Integrates with SugarCRM

Partnership will enable enterprise-wide gamification.

HootSuite Adds Conversations to Social Media Dashboard

The new service lets users communicate without leaving the HootSuite platform.

Magazine Features

Oracle Recognizes the Need for Change

Mark Hurd is no stranger to big success. In his five years as president and CEO of HP, he was credited with righting the company's financially struggling ship. Now, starting his third year as president of Oracle, he is steering yet another big ship on a completely new course.

Viewpoints

Building Consumer Electronics Loyalty

"Superstacks" business model is key in combating low customer engagement.

Front Office

A Look at Oracle's New Direction