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August 21, 2023
The Tipping Point
A New CX Focus Boosts CRM in Professional Services
03 Jul 2023
Firms want to stand out on customer experience, and CRM (and AI) can help.
CRM Across the Wire
Speech Analytics Can Help Steer Chatbot Interactions
18 Aug 2023
Companies are beginning to apply traditional speech analytics to their automated conversations. (Featured on SpeechTechMag.com.)