CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
January 21, 2019
CRM Featured Articles
Salesforce.com Announces Mobile Publisher for Community Cloud
17 Jan 2019
Mobile Publisher allows organizations to transform Lightning Communities into mobile apps.
Adobe Announces New Experience Cloud Capabilities
16 Jan 2019
The new capabilities aim to help retailers improve customer experience management.
Viewpoints
Why Voice Quality is the Key to Good Customer Service
01 Jul 2018
Test voice offerings before setting them live to ensure that they deliver the experiences customers expect. (Featured on SmartCustomerService.com.)
Voice of the Customer
Surprise—You’re in Charge of CX!
28 Dec 2018
Embrace customer experience leadership, regardless of how you got there
CRM Across the Wire
Healthcare CRM Market to Quadruple by 2026
18 Jan 2019
A rising focus on patient engagement and increasing demand for structured data are fueling significant growth in the healthcare CRM market, a new research report has found.
Urban Airship Acquires Accengage
16 Jan 2019
Digital customer engagement company Urban Airship has expanded its mobile engagement capabilities with its Accengage acquisition.
Qlik Releases Data Catalyst 4.0
16 Jan 2019
Qlik's Data Catalyst 4.0 release broadens support for data sources beyond Hadoop.
Integrate Acquires ListenLoop to Expand Its Demand Orchestration Platform
16 Jan 2019
B2B marketers can now connect programmatic ABM with demand generation to increase the quantity and quality of targeted leads.
Salesforce Enhances Commerce Cloud
14 Jan 2019
Salesforce Commerce Cloud now comes with new platform tools for embedding smart, personalized, and connected shopping experiences anywhere.
SalesAgility Launches SuiteCRM 7.11
14 Jan 2019
SalesAgility's latest open-source CRM software features Elasticsearch and Google Calendar synchronizations.