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May 16, 2018
CRM Featured Articles
Five9 Launches Spring Release 2018
15 May 2018
Enhancements in Five9's Spring 2018 release include new uses of artificial intelligence for routing and workflows. (Featured on SmartCustomerService.com.)
Viewpoints
Who Do You Want Taking Care of Your Mom?
01 Nov 2017
The patient was someone's mother--MINE! (Featured on SmartCustomerService.com.)
Who Are the Best Targets of Loyalty Programs? Truly Loyal Customers
15 May 2018
Highly satisfied customers are the ones who come back because they want to—not because you pay them. They should be your focus.
CRM Across the Wire
IXACT Contact Integrates with FiveStreet
14 May 2018
Leads captured by FiveStreet can now automactly flow into IXACT Contact.
SAP Launches Customer Data Cloud
14 May 2018
SAP brings together SAP Customer Identity, SAP Customer Consent, and SAP Customer Profile solutions into one cloud platform.
NICE Releases Adaptive Workforce Optimization 2.0
15 May 2018
NICE's cloud-native AWFO 2.0 includes targeted coaching, personas, and e-learning. (Featured on SmartCustomerService.com.)
Influ2 Launches Person-Based Advertising Platform
15 May 2018
Influ2's PBM platform generates and sends personalized advertising for B2B companies.
Captivate and Dstillery Partner to Bring Targeting to Digital-Out-of-Home
15 May 2018
Audience technology drills down location data and browsing behavior and enhances targeting and measurement capabilities.
Enacomm Partners with FedFis on Banking Customer Solution
15 May 2018
Enacomm blends its view of customer service channel usage with FedFis' industry data.