CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
May 20, 2019
CRM Featured Articles
ICMI Contact Center Expo 2019: Emphasizing Employee Engagement
16 May 2019
Speakers on day two of the conference assert that transparency and culture are crucial to a strong organization. (Featured on SmartCustomerService.com.)
ICMI Contact Center Expo 2019: Connecting With Customers Is Key
15 May 2019
A customer-focused culture also requires collaboration and a special focus on contact center employees, speakers say. (Featured on SmartCustomerService.com.)
Viewpoints
4 Ways to Counter Contact Center Attrition
01 Nov 2018
Creating a top-notch contact center staff requires the right set of skills and technologies. (Featured on SmartCustomerService.com.)
Case Studies
Helpshift Aids VCA in Pet Wellness
25 Apr 2019
Mobile app and chat feature drive successful outcomes for vet care provider
CRM Across the Wire
SugarCRM Acquires Salesfusion
17 May 2019
With the acquisition of Salesfusion, SugarCRM adds marketing automation capabilities to its CRM platform.
Punchh Launches Deep Sentiment Analysis
17 May 2019
Punchh Deep Sentiment Analysis enables real-time response to customer reviews.
Adobe Integrates with Software AG
16 May 2019
Adobe melds Experience Platform and Marketo Engage with Software AG's technology to help companies stitch customer data from across systems.
NICE to Acquire Brand Embassy
16 May 2019
NICE is embedding Brand Embassy's technology into its CXone cloud contact center suite to add digital conversation capabilities. (Featured on SmartCustomerService.com.)
Adobe Streamlines Mobile App Personalization for Marketers in Adobe Target
15 May 2019
Adobe Target features advanced personalization capabilities for mobile app developers and marketers.
Sparkcentral Launches Virtual Agent Framework
15 May 2019
Sparkcentral's Virtual Agent Framework lets businesses blend live and virtual contact center agents. (Featured on SmartCustomerService.com.)
LiveChat Launches HelpDesk Online Ticketing System
15 May 2019
LiveChat HelpDesk helps companies organize and manage email communication with customers. (Featured on SmartCustomerService.com.)