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June 02, 2010
CRM Featured Articles
Sage Sells Solutions, Not Products
01 Jun 2010
Sage Insights '10: Company executives convey Sage's commitment to customer experience and to uniting the brand's business solutions.
RightNow Makes a Big Move Into Mobility
01 Jun 2010
RightNow Technologies announces the release of RightNow Mobile, increasing customer interaction via smartphones, tablets, game consoles, and GPS systems.
Viewpoints
The Technology Rules of CRM
25 May 2010
Protect your position with your customers.
Reaching Customers Through the Cloud
27 May 2010
The way products are designed, launched, and serviced will never be the same.
Insight
Required Reading: Funneling the Future
11 May 2010
The flatter the world, the further the reach of the empowered customer. In his new book, Flip the Funnel, Joseph Jaffe explains how that may finally bring down silos once and for all.
Case Studies
Don't Fence Me In
11 May 2010
A supplier of mesh and fencing materials learns the secret to corralling new customers: attracting them in the first place.