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July 27, 2020

CRM Featured Articles

Sprinklr Adds More Than 750 Features Across Its CXM Line

Sprinklr has completely upgraded its Modern Marketing, Modern Advertising, Modern Research, Modern Care, and Modern Engagement products.

Qubit Is a First to Deliver Google Cloud's Recommendations AI

Qubit is one of the first personalization companies to offer Recommendations AI to e-commerce retailers.

Viewpoints

AR, Social, and Self-Serve Lead the Trends Shaping Customer Experience

Companies must pay close attention to evolving consumer trends towards augmented reality, social media, digital self-service, and sustainability to provide the best customer experiences possible. (Featured on SmartCustomerService.com.)

CRM Across the Wire

Acxiom Announces Customer Data Platform Solutions & Services

Acxiom is partnering with select customer data platform providers to implement, integrate, enhance, and optimize their offerings.

Insightly Updates Mobile CRM App

Insightly's revamped mobile application provides faster, more secure CRM access and project management capabilities.

Yext Launches Its Summer '20 Release

New features in Yext's Summer 20 Release lets companies customize search results in Answers, create custom landing pages for job postings, and manage reviews.

Terminus Introduces Engagement Hub

With Terminus Engagement Hub, advertising, email, web, and chat experiences are now fully connected and available in one single, account-based platform.

Pipedrive Launches Insights, Sales Docs, and Redesigned Interfaces

Pipedrive's newest products help sales teams track activities and create documents.

Lifesize Releases CxEngage Video

Native, on-demand HD video capability enables contact center agents to add video interaction from any channel. (Featured on SmartCustomerService.com.)

Interactions Launches Virtual Collection Agent

Interactions' Virtual Collection Agent (VCA) is an interactive virtual assistant geared specifically for the collections industry. (Featured on SmartCustomerService.com.)