Zoom: Omnichannel Contact Center System

Articles Mentioned

• Salesforce Adds AI Innovations  to Sales Cloud
• Trends in Revenue Intelligence: Boost Sales Teams’ Efficiency through Automated Data Capture and AI
• Frontpoint Locks in a Better Customer Experience
• SuccessKPI Integrates with Zoom Contact Center
• Thanks to AI, the CCaaS Sector Comes on Strong
• Expect GenAI to Take on Customer-Facing Roles
• Leading Companies Convert Mega-Expectations to Long-Term Loyalty, Brand Keys Finds
• CallTrackingMetrics Launches Personalized Plans
• Wishpond Files Patent for AI-Enabled Virtual Representative
• Let Your Products Sell Themselves
• Zoom Launches Zoom Surveys
• CallTrackingMetrics Deepens Zoom Integration and Launches LeadReactor
• PCI Pal Partners with Zoom
• Zoom Launches ISV Exchange Program with Verint
• 3 Tried-and-True Strategies for Using Content in Sales Enablement
• Zoom Launches Workforce Engagement Management Suite for Contact Centers
• Image Relay Integrates with Shopify
• Calendly Adds Capabilities to Its Scheduling Platform
• Brevo Launches Pro Versions of Sales Platform, Meetings, Phone, and Payments Solutions
• UserTesting Turns Feedback Into Human Insight: The 2023 CRM Conversation Starters
• Pega Adds Pega GenAI in Pega Infinity '23
• ZS Generates Data and Leads with ON24
• SuccessKPI Partners with Zoom to Unlock Insights for Contact Centers
• Calabrio Adds WFM to Zoom Contact Center
• Clari Launches Integration Hub
• How the Metaverse Will Change Everything
• Marketing’s New Reality: The Metaverse
• Emotion Detection in Marketing Is About to Go Mainstream
• Cresta Partners with Zoom
• CommunityWFM and Zoom Partner
• Eleveo Integrates Its Workforce Optimization Suite With Zoom Contact Center
• UserTesting Integrates with Zoom
• People.ai Partners with Zoom
• Verint Integrates with Zoom
• CallMiner Integrates with Zoom
• Observe.AI Partners with Zoom
• ServiceNow and Zoom Expand Partnership
• CIENCE Launches GO Schedule
• How to Pitch Your Company to Today’s Digital-First B2B Buyers
• Mindtickle Updates Its Sales Readiness Platform
• Engagement Blueprinting: How Your Company Can Leverage Service Design
• Faye Launches Zendesk Integration with Zoom
• Post-Pandemic Events Must Focus on Audience Needs
• How Should Metaverse Pioneers Organize Their Efforts?
• The Best Contact Center Infrastructure: The 2022 CRM Industry Leader Awards
• The Best Contact Center Interaction Analytics: The 2022 CRM Industry Leader Awards
• Lifesize Launches Connect Plus+ for Multivendor Meetings
• Verint Integrates Enterprise Data Management with Zoom
• Algolia Launches Merchandising Suite
• Affinity Launches Affinity Meetings
• Jeep Is America's Most Patriotic Brand
• Genesys Deepens Its Partnership with Zoom
• Sales Presentation Tools Evolve to a Go-to-Customer Approach
• CompleteCSM Launches Customer Intelligence Cloud
• DeepTarget Introduces Spring 2022 Release of Digital Experience Platform
• Verint Rolls Out Compliance Recording for Zoom
• The Next Frontier in Customer Engagement: Streaming Video
• CRM Has a History of Aspiration, Accomplishment, and Automation
• Keys to Understanding the Metaverse—and How Your Business Can Benefit
• 4 Trends for Personalizing the Consumer Experience
• RingCentral Innovations Make Hybrid Work Simple
• Sendinblue Acquires MeetFox
• Uniphore Introduces Q for Sales
• Zoom Launches Zoom Contact Center
• 4 Ways to Optimize Your CRM for the COVID Age
• Sentiment Grows in Significance as COVID Surges
• Sales Embraces the Experience Economy
• The Top 10 CRM News Stories of 2021
• Aisera Launches Ticket AI
• Calendly Launches Meeting Polls
• Event Management Software to Be Worth $6.4 Billion by 2026
• Custodia Partners with Behavox
• Khoros Launches Autumn Innovation Release
• Outreach Acquires Canopy.io and Enhances Kaia and Success Plans
• Folloze Launches Live Events
• Qualtrics Launches Experience ID
• Five9 and Zoom Terminate Acquisition Deal
• Virtual Selling Is Here to Stay: Five Tips for Success
• Our CRM Industry Awards Turn 20 Amid a World of Change
• Six Top Innovating CRM Companies for 2021: The CRM Conversation Starters
• The Best Contact Center Infrastructure: The 2021 CRM Industry Leader Awards
• Zendesk Moves into a New Suite and New Markets: The 2021 CRM Conversation Starters
• Five9 Acquisition Turns Zoom into a Full Business Communications Company: The 2021 CRM Conversation Starters
• ActiveCampaign Launches Growth Accelerator Program
• Qualtrics to Acquire Clarabridge for $1.125 Billion
• How to Sell to Anyone
• Chorus.ai Launches Conversation Intelligence App Within Zoom Meetings
• Zoom to Acquire Five9
• FullStory Adds Signals and Funnels to Its Digital Experience Intelligence
• How Language Translation Can Help Companies Regain Consumer Trust
• Jeep Leads the Patriotic Brand Parade Yet Again
• Gainsight Unveils Major Product Enhancements
• Certain Joins the Zoom App Marketplace
• AnyClip Adds to Its Video Analytics Platform
• LinkedIn Adds Event Capabilities to LinkedIn Marketing
• Aha! Adds ClientStream to Focus Group Platform
• The Key to Keeping CRM in Sync
• Talkdesk Expands Its Integration with Zoom
• Piktochart Launches Piktostory for Video Editing
• Discuss.io Launches Mobile Screen Share App
• VidiPlus Offers Virtual Meetings for Sales and Marketing
• Contact Centers’ Digital Transformation Has Only Begun
• Shift How You Think About Emotion and Journeys
• Field Service Goes High Tech Amid the Pandemic
• From CX to EX: How Customer Experience Will Evolve as Ecosystems Take Hold
• Postal Adds Virtual Events to Experience Marketing Platform
• Oracle Updates Cloud Customer Experience
• 4 Keys for a Successful CRM Implementation
• Quarantining With My Kids: A Customer Experience Lab in My Living Room
• 3CLogic Integrates Cloud Contact Center with Zoom
• Engagement and Meeting Expectations Are Keys to Pandemic Survival, Brand Keys Finds
• For Contact Centers, Going Remote Wasn’t Easy, but Opportunities Emerged
• Tips for Remote Selling During and After COVID-19
• SurveyMonkey Integrates with ServiceNow
• LinkedIn Launches Product Pages
• Interactive 3-D 360-Degree Product Images Can Reshape Shopping
• Customer Experience in the Post-Pandemic World
• Emerging Technologies Can Keep Your Digital Hotel Solidly Booked
• Whether B2B or B2C, Buyers Are Still Human
• Smarsh Acquires Digital Reasoning
• Chorus.ai Expands Conversational Intelligence Integrations
• OpenText Launches Cloud Edition 20.4
• Act-On Integrates with Zoom
• Zoom Partners with Chorus.ai and Zendesk
• Data Links Disparate Technology Demands
• Co-Browsing Gains as a Service Tool
• Oracle Updates Unity Customer Data Platform and Integrates with Zoom and Sprinklr
• Medallia Integrates LivingLens with Zoom Video Communications
• Seven Top Innovating CRM Companies for 2020: The CRM Rising Star Awards
• Zoom Video Communications Enables Business to Continue During the Pandemic: The 2020 CRM Rising Star Awards
• Faye BSG Integrates Zoom with SugarCRM
• Coronavirus Shows the Value of CRM
• Debug the Sales Process Now
• The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2020 CRM Top 100
• The Top Sales Trends: COVID-19 Drives Changes to Sales Solution Road Maps
• Vidyard Redesigns and Adds to Its Video Hosting Platform
• ServiceNow Partners with Zoom
• Salesforce Introduces Salesforce Anywhere
• Mediafly Partners with Zoom
• Genesys Integrates with Zoom
• Outreach Introduces Outreach Kaia, a Sales AI Assistant
• Five9 Partners with Zoom for Agent-Expert Consultation
• Vendasta Offers Local Business Online Toolkit for E-Commerce and Online Communication
• NICE inContact Partners with Zoom on Cloud Communications Platform
• Prolifiq Enhances Crush and Ace Account-Based Selling Apps on Salesforce AppExchange
• Five9 Creates Joint Offering with Zoom
• Talkdesk Integrates with Zoom
• 5 Steps to Creating the Perfect Mobile Checkout
• Aha! Integrates with Zoom's Unified Communications Platform
• Chorus.ai Integrates with ZOOM
• CRM Magazine Names Its 2019 Customer Service Leaders
• Best Workforce Optimization (WFO): The 2019 CRM Service Leaders Awards
• HubSpot Integrates with ZOOM
• SightCall Releases SightCall Visual Support for Salesforce Lightning
• ZoomInfo Enriches Company Data Offerings
• LinkedIn Sales Solutions Announces New Sales Navigator Features
• ZoomInfo Acquires Datanyze
• Nimble Launches Today Page Business Relationship Intelligence Dashboard
• Best Workforce Optimization Software: The 2018 CRM Service Leaders
• ClearSlide Updates Sales Engagement Platform
• Great Hill Partners Acquires ZoomInfo
• SAVO Acquires KnowledgeTree
• The 2017 CRM Service Leaders: Workforce Optimization
• Anatomy of a Contact Center Expansion
• JanSport’s Online Presence Packs a Punch with Clicktale
• Speech Analytics Can Help Alter the Service Paradigm
• Workforce Optimization Is Poised for Big Changes
• Email Marketing Best Practices
• ElegantJ BI Launches Version 4.3
• Need a More Predictable Pipeline? Only Hard Data Will Do It
• ConnectLeader Releases Adaptilytics, a New Predictive Intelligence Engine
• ZOOM International Releases Performance Analytics for Customer Service Professionals
• Zoom Integrates Cloud Video Conferencing into Salesforce
• Union Metrics Unifies Social Suite, Adds Facebook Analytics Capabilities
• Qualtrics Unveils Vocalize VoC Solution
• Logi Analytics Releases New Version of Logi Vision
• Zendesk Launches Insights Analytics Solution
• Swiftpage Launches Saleslogix 8.1
• Organizational Design from the Inside Out
• Infor Updates Epiphany Marketing Apps
• CRM Service Awards: Service Leaders
• Genesys Acquires Utopy
• SAP Updates BusinessObjects Mobile
• For Robin Ruth, Streamlined Sales Are in the Bag
• Sonoma Partners Releases Sales Mapper for iPad
• Turbocharging CRM with Good Data
• LiveOps Screen Recording Now Available
• Workforce Optimization Gets Optimized
• The 6 Principles of User-Generated Content
• 5 Basic Steps to Maximize Online Sales in Any Economy
• Amazon.com and Netflix Score in E-Commerce Customer Satisfaction
• Help Price-Conscious Consumers Find the Value on Your Site
• Required Reading: Strategic Minds Think Alike
• Cognos: More Than Just a Cog in IBM's Performance Management Machine
• Holiday Season Rings in Less Cheer
• Aspen Marketing Services Acquires Newgen Results Corp.
• Trends in 2007 Online Retailing
• Endless Possibilities
• Automotivation: Dealers' Online Sales Zoom
• The Promise of Guided Selling
• Global Field Force Automation
• Help Yourself
• Learning Curve
• The Well-accessorized Sales Manager
• The Sales Manager's Toolkit
• The Presenter's Toolkit
• Visualization Tools Drive Decision-Making
• Wireless Data Networks Zoom Ahead