Zendesk: The Complete Customer Service Solution

Articles Mentioned

• SmartBug Media Launches Zendesk to HubSpot Service Hub Migration Solution
• Zendesk Launches AI Agents, Agent Copilot, and AI-Powered Workforce Engagement Management
• Five9 Adds Zendesk Integrations
• Frontpoint Locks in a Better Customer Experience
• CRM in Gaming: Vertical Markets Spotlight
• CRM in Media/Entertainment: Vertical Markets Spotlight
• CRM in Utilities: Vertical Markets Spotlight
• Route Integrates with Klaviyo, Salesforce, Status, Recharge, and Zendesk,
• Nametag Launches Nametag Autopilot
• Zendesk to Acquire Ultimate
• Thanks to AI, the CCaaS Sector Comes on Strong
• Expect GenAI to Take on Customer-Facing Roles
• Zendesk to Acquire Klaus
• Yellow.ai's Voicebots and Chatbots Available on Zendesk Marketplace
• Let Your Products Sell Themselves
• Microsoft Adds Copilot Capabilities in Dynamics 365
• Act-On Expands Integrations
• Zendesk Adds Generative AI Capabilities
• TheLoops Adds GenAI to Its Predictive Data Platform
• Coveo Adds Relevance Generative Answering
• ChurnZero Makes Customer Success Priority No.1: The 2023 CRM Conversation Starters
• Meta Threads Together Some Serious Business Tools: The 2023 CRM Conversation Starters
• Jasper Partners with Google Workspace, Webflow, Make, and Zapier for Marketing Content
• The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2023 CRM Top 100
• Zendesk Acquires Tymeshift
• Zendesk Launches Conversational Commerce
• Zendesk Introduces Zendesk AI at Its Relate Event
• CRM Software Market to Reach $181.9 Billion by 2030
• Clickatell Launches Chat Commerce Platform as a Service (CCPaaS)
• Zendesk Integrates with OpenAI's GPT
• CRM in Technology: Vertical Markets Spotlight
• Zendesk Partners with AWS
• Zuper Integrates with Zendesk
• Zendesk Launches Proactive Messages
• 5 CRM Tips for Winning Over Your Customers
• Aisera Integrates with Zendesk's Sunshine Platform
• Playtech Taps Ada for Improved Player Experience 
• Faye Launches Zendesk Integration with Zoom
• ChurnZero Integrates with Snowflake
• Klaviyo Adds Features for Building Custom Experiences
• Zendesk Launches Intelligent Triage and Smart Assist
• Momentum Launches Momentum Approvals
• RingCentral Adds Cloud Phone and Platform Capabilities
• Momentive Integrates GetFeedback with Zendesk
• Momentum Adds Features and Integrations to Post Sales
• Unbabel Integrates with Zendesk Messaging
• Language I/O Integrates with ServiceNow
• Forethought Launches Triage Quickstart
• Dashbot Launches Conversational Data Cloud
• The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2022 CRM Top 100
• The Top Sales Trends for 2022: A New Normal Emerges Post-Pandemic
• Zendesk to Be Acquired by Investor Group
• Klaviyo Expands Its Partner Network
• Ada Launches App Directory and Product Updates
• ActiveCampaign Adds Custom Objects Building Functionality
• Tools Can Now Uncover Real-Time Customer Behavior
• TheLoops Launches on Zendesk Marketplace
• Higher Logic Relaunches Vanilla Community Product
• Zendesk Launches Conversational CRM and Employee Experience Solutions
• Usability Challenges Salesforce's CRM Dominance
• CRM Has a History of Aspiration, Accomplishment, and Automation
• CX Connect Speaker Identifies the Five Customer Experience Traps That Derail Company Growth
• Totango Launches Canvas Campaign Creation and Monitoring Tool
• Forethought Integrates Solve with Zendesk Sunshine Conversations
• Klaviyo Adds Features to Enhance Multichannel Communication
• Zendesk Terminates Momentive Merger
• 5 Reasons Why Customer Service Is a (Often Missed) Path for Marketing Conversions
• Validity Reinvents GridBuddy Connect
• Ada Helps Tile Find 291 Percent ROI
• Aisera Launches Ticket AI
• Unbabel Acquires Language Translation Company Lingo24
• Momentive Adds Capabilities to GetFeedback
• Zendesk Acquires Momentive
• Sift Adds CRM Connectors
• Zowie Launches Zowie Diagnostics
• ActiveCampaign Launches Custom Objects
• Plivo Launches Contacto, a Contact Center-as-a-Service Platform
• Zowie Integrates with Zendesk
• Amperity Launches Version 4.0 of Its CDP
• Customer Communications Management Market to Be Worth $2.2 Billion by 2026
• Act-On Software Integrates with Zendesk Sell
• Zendesk Acquires Cleverly and Upgrades Its Platform
• Six Top Innovating CRM Companies for 2021: The CRM Conversation Starters
• Amazon Web Services Connects More Channels with AI and Analytics: The 2021 CRM Conversation Starters
• Facebook Is Now Kustomer-Centric: The 2021 CRM Conversation Starters
• Zendesk Moves into a New Suite and New Markets: The 2021 CRM Conversation Starters
• Five9 Acquisition Turns Zoom into a Full Business Communications Company: The 2021 CRM Conversation Starters
• Customer Communications Management Market To Hit $2.2 Billion by 2026
• The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2021 CRM Top 100
• Unbabel Integrates with Zendesk Agent Workspace
• How Language Translation Can Help Companies Regain Consumer Trust
• Rocketlane Launches Customer Onboarding Solution
• Zendesk to Partner with Yext
• TouchPoint Launches Spring SaaS Platform Update for Acuity
• CRM Companies Line Up to Support Instagram Messenger
• Ada Integrates with Oracle and Intercom
• Dialpad Partners with Intercom
• TCN Launches TCN Operator
• 8x8 Adds Integrated Business Messaging to Microsoft Teams
• mParticle Partners with Zendesk
• Qualtrics Introduces XMOS, the Operating System for Experience Management
• AWS Releases Amazon Lookout for Metrics
• AVOXI Integrates with Zendesk, HubSpot, FreshDesk, and ServiceNow
• Optimizely Acquires Zaius
• Haptik Integrates with Zendesk
• PandaDoc Integrates with Zendesk Sell
• Zendesk Unveils Suite with Messaging Solution
• FayeBSG Releases Zendesk Integration with monday.com
• As CX Leaders Learn to Adapt, Here Are 4 Lessons to Keep in Mind
• Digimind Adds CRM Apps to Its Marketplace
• Smartling Integrates with Adobe Experience Manager as a Cloud
• Zendesk Adds Support Within Video Games
• FayeBSG Releases Flare Sentiment Analysis for Zendesk
• How to Build a Customer-Centric Culture
• Zendesk Partners with WhatsApp
• Zendesk Offers Instagram Messaging for Businesses
• Sprout Social Integrates with Microsoft Dynamics, HubSpot, and Zendesk
• Zoom Partners with Chorus.ai and Zendesk
• Troops Brings Hubspot, Zendesk, Jira, and Intercom Data to Slack and Microsoft Teams 
• PagerDuty Introduces Customer Service Solution
• Zendesk Introduces Explore Enterprise Real-Time Analytics
• SurveyMonkey Launches Tech Partner Program
• The 2020 CRM Top 100 Companies in Customer Service, Marketing, and Sales
• Fanatical Labs Launches Glances
• Clarabridge Introduces Intelligent Scoring and Interaction Analytics Features
• Humach Acquires InfinitAI
• Vee24 Launches V11 Intelligent Conversational Experience
• 8x8 Launches 8x8 Voice for Microsoft Teams
• NICE inContact Extends Partnership with Zendesk
• Gainsight Launches Gainsight Sightline, a Customer Success Ecosystem
• Qualtrics Adds CoreXM Capabilities
• Talkdesk Launches CX Cloud and Connections at Opentalk Virtual Event
• Qualtrics Launches Instant Customer Feedback for Amazon Business
• Zendesk Launches Products to Help with Coronavirus
• Zendesk Stresses Messaging's Growing Role at Relater Event
• Zendesk Expands Support Suite and Sunshine CRM Platform and Launches Sales Suite
• Ada and Zendesk Strengthen Customer Service Platform Integrations
• Skedulo Partners with Zendesk
• ChurnZero Integrates with Zendesk Support
• Zendesk Launches Marketplace for Sell, with Integrations to Mailchimp, Dropbox, Pandadoc, and More
• The Top 15 CRM News Stories of 2019
• NICE inContact and Zendesk Partner
• Zendesk Introduces Partner Program
• Playvox Launches Agent Optimization Suite
• Zendesk Unveils Gather and Sunshine Conversations Products
• How Can AI Help Small Businesses with CRM?
• UJET Puts Dia&Co on the Plus Side of the Ledger
• PagerDuty Launches Solutions That Unify Customer Service, Engineering, and IT Teams
• Zendesk Launches Zendesk for WhatsApp
• The CRM Top 100 Companies in Customer Service, Marketing, and Sales
• Zendesk Launches Event Connector for Amazon Web Services
• Language I/O Enhances Zendesk Integration with Live Chat Translation
• Ada Launches Ada Glass
• Zendesk Launches Zendesk Duet to Unite Sales and Support
• Zendesk Selects Ada as Chatbot Provider for Zendesk Suite
• Zendesk Acquires Smooch, Announces New Integrations at Its Showcase Event
• MadCap Software Adds Authoring for Chatbots and AI with Latest Releases
• CRM Magazine Names Its 2019 Customer Service Leaders
• Best Customer Case Management: The 2019 CRM Service Leaders Awards
• Best Web Support: The 2019 CRM Service Leaders Awards
• Language I/O Launches Zendesk Integration
• Ozonetel Enables Instant Cloud Telephony for Shopify Stores
• Lessonly and Zendesk Partner
• Zendesk Launches Sunshine CRM Platform
• Formstack Expands Offline Form Submission Capabilities
• Vision Critical Adds Text Analytics & Sentiment Analysis to Sparq Platform
• Zendesk Acquires Base
• Simplr Launches AI-Powered Customer Service App for Shopify Marketplace
• Zendesk and Ada Announce Chatbot Integration
• Mixpanel Partners and Integrates with Zendesk
• Guru Adds Artificial Intelligence to Knowledge Management
• Vidyard Launches Summer Release
• Zendesk Launches Side Conversations, Skills-Based Routing, and Contextual Workspaces
• Unbabel Launches Translation-as-a-Service for Microsoft Dynamics 365
• Zendesk Launches an App for Slack
• Zendesk Debuts Omnichannel Customer Experience Suite
• Zendesk Launches The Zendesk Suite and Zendesk Connect
• TokBox Extends Video Chat, Integrates with Zendesk
• Zendesk Launches Guide Enterprise
• Best Customer Case Management: The 2018 CRM Service Leaders
• Best Web Support Software: The 2018 CRM Service Leaders
• The 2018 CRM Service Rising Stars
• The 2018 CRM Service Rising Stars: Amazon
• The 2018 CRM Service Rising Stars: Zendesk
• Apple Adds Business Chat in iOS 11.3
• Vidyard Issues Spring 18 Update
• Vidyard Launches GoVideo for Zendesk
• Bloomfire Launches a Chrome Extension
• Zaius Announces Zendesk Integration
• Dialpad Now Integrates with Zendesk
• Helpshift Updates Its Customer Platform
• Zendesk Joins Shopify Plus Technology Partner Program
• Unbabel Simplifies CRM Translation
• SightCall Partners with Zendesk
• Tact.ai Enhances Its Sales Assistant
• Nimble Launches Nimble Contact
• Zendesk Adds Talk Enterprise, Chat Enterprise, and Answer Bot
• NextCon 2017: Nextiva Releases NextOS
• Looker Launches Looker 5 Data Platform
• The 2017 CRM Market Rising Stars: PandaDoc
• Smartling Deepens Integration with Yext
• Vonage Announces Connectivity to Microsoft Workflow Automation Suite
• Zendesk Acquires Outbound.io
• Zendesk Launches Guide Knowledge Solution
• DigitalGenius Offers Zendesk Integration
• Amazon Moves Alexa into the Contact Center
• Bots Should Be in Your Contact Center’s Future
• Usermind Integrates Customer Engagement Hub with Zendesk
• Drive Success With an Intelligent Contact Center
• Genesys Adds PureCloud Customer Experience Solutions
• Cost Considerations Become a Top Concern
• The 2017 CRM Service Leaders: Customer Case Management
• The 2017 CRM Service Leaders: Web Support
• The 2017 CRM Service Rising Stars: Jive Talking—and Listening
• The 2017 CRM Service Elite Customer Companies: OwnerListens
• At Bark & Co., Customer Service Goes to the Dogs
• Can Better Grammar Improve Customer Service?
• Freshdesk Launches Marketplace for Customer Support Apps
• Reward Sciences Partners with Zapier
• MegaPath Partners with Tenfold and Launches the Connector Add-On Service
• Five9 Named a Premier Partner of Zendesk
• Riva Deepens Relationship with Salesforce.com
• Zendesk Rebrands and Expands Offerings
• Glance Expands Cobrowse Platform
• Customers Versus KPIs
• Why Isn’t CRM Adoption Higher? CRM Vendor Execs Weigh In
• Trustpilot Integrates with Zendesk to Deliver a More Seamless Review Process
• Synap Releases Collaborative CRM
• Citizen Relationship Management Requires a Different CRM
• Zoho Remakes its CRM System, Introducing SalesInbox and Launching Zoho Marketplace
• Zendesk Launches Automatic Answers for Contact Centers
• PandaDoc Integrates with SugarCRM
• Brands Bet on Bots
• Zendesk Powers Customer Engagement in Google Play
• Zendesk Launches an SMS Channel
• Aspect Releases Zipwire 3.10
• Zendesk Introduces Native Support for Microsoft Office 365 Groups
• CSI Integrates Virtual Observer WFO with Zendesk
• Badgeville Integrates Into Zendesk, Skillsoft, and IBM Connections
• TeamSupport Brings Video and Screenshots to Chat [Video Interview]
• Inbenta Integrates with Salesforce’s Desk.com
• LiveOps Cloud Releases Redesigned CxEngage Platform for Contact Centers
• Customer Service Advances with Mobile, Cloud, and Analytics Solutions
• The 2016 CRM Service Leaders: Customer Case Management
• The 2016 CRM Service Leaders: Web Support
• The 2016 CRM Service Rising Stars
• The 2016 CRM Service Rising Stars: Freshdesk Simplifies Customer Service for Growing Businesses
• The 2016 CRM Service Rising Stars: Zendesk Builds Closer Relationships Between Businesses and Customers
• Jive Releases Jive for Customer Engagement
• The FCC Saves Millions with Zendesk
• Zendesk Releases Advanced Voice
• Social Media Is Now a Viable Support Channel
• Bright Pattern Integrates Its Call Center Software with Zendesk
• Azuqua Releases Azuqua for Customer Success
• Zendesk Launches Satisfaction Prediction
• Looker Launches Looker Blocks Analytics Platform
• Intellinote Integrates with Salesforce, Zendesk, Dropbox, Box, and MailChimp
• HubSpot Introduces HubSpot Connect
• Fonolo Partners with SJS Solutions
• The 2015 CRM Market Influential Leaders: Mark Zuckerberg, CEO, Facebook
• PandaDoc Integrates with Pipedrive CRM
• Jive Updates Its Jive-x Social Community Platform
• PandaDoc Is Now Integrated with Zendesk
• Lionbridge Brings GeoFluent to Zendesk
• Zendesk Readies Facebook Messenger for Customer Service
• Zendesk Launches Zopim Premium Chat for Larger Teams
• Medallia Partners with Leading Thinker Fred Reichheld and HuddleUp
• Do You Know Your Customer Service Type?
• 8x8 Releases Virtual Office Enterprise Suite
• Five9 Introduces Cloud Alliance Partner Program
• Small Customer Service Vendors Can Make Big Contributions
• The 2015 CRM Service Leaders: Customer Case Management
• The 2015 CRM Service Leaders: Web Support
• The 2015 CRM Rising Stars: WalkMe Unleashes Guided Self-Service for the Web
• The 2015 CRM Rising Stars: Zendesk Gives Small Enterprises the Tools They Need to Grow
• RingCentral Expands Its API
• Preact Integrates with Zendesk App
• Jacada Releases Ticket Guidance in the Zendesk App Store
• CSI Integrates Workforce Optimization into 3CLogic's Contact Cloud Solution
• AnswerDash Integrates with Zendesk
• Talkdesk Joins the Zendesk Apps Marketplace
• Zendesk Launches Embeddables to Make Customer Service Native to Mobile Apps
• RingCentral Now Integrates with Zendesk
• 3CLogic and Envision Partner on Enhanced WFO Offering
• Customer Satisfaction Plunges Again
• Zendesk Adds Net Promoter Score Surveys to Its Customer Service Platform
• Five9 Fall Release Dives Deeper into CRM Pool; Amps Up Oracle and Zendesk Integrations
• Whitepages Pro Caller ID Now Available in Zendesk App Marketplace
• Don't Gamble with Your Customer Experience Strategy
• 3CLogic Integrates with Microsoft Dynamics CRM
• Viralheat Integrates with SugarCRM
• Netop Improves Online Chat Tools
• WalkMe Redesigns Its Customer Engagement Platform
• The 2014 CRM Rising Stars
• MarketMeSuite Partners With MailChimp
• 8x8 Extends Partnership with Zendesk
• Pipeliner CRM Announces 30 New Integrations
• Lessons in Customer Centricity from CRM Vendors
• Forging the Next CRM Frontier
• Zendesk Launches Insights Analytics Solution
• Cirrus Insight Launches Email Tracking, Analytics
• 3CLogic Announces Integration with Zendesk
• Marketing.AI's Editorial Calendar App Integrated with Zendesk
• Cirrus Insight Announces Cirrus Files: Google Drive Integration for Salesforce
• Looker Improves Visualizations, In-Browser App Development
• Genesys and Zendesk Form Alliance to Bring Voice to Customer Service Solutions
• 8x8 and KnoahSoft Partner on Cloud-Based Contact Center Quality Management Solution
• Cirrus Insight Announces Partnership with Datahug
• Viralheat Integrates with Salesforce's Desk.com Platform
• Zendesk Acquires Live Chat Provider Zopim
• Cirrus Insight Brings Eloqua Marketing Automation to Gmail
• Five9 Integrates with Zendesk
• Viralheat Integrates Zendesk into Its Social Media Management Platform
• TeamViewer Integrates Remote Support With Zendesk's Cloud-Based Customer Service
• 8x8 Partners with Zendesk to Deliver a Cloud-Based Contact Center Solution
• Cirrus Insight Integrates Pardot and Hubspot into Gmail
• 10 Social Customer Service Tips
• Cirrus Insight Brings Zendesk, Desk.com, and Quickbooks to Gmail
• Zendesk Integrates with SurveyMonkey and MailChimp
• Overcome Multichannel Customer Service Challenges
• Mindtouch Releases GeniusLink Universal Knowledge Connector
• Engagor Integrates with Salesforce, Desk, and Zendesk to Simplify Social Lead Generation
• Transfluent Launches Translation App for Zendesk Customer Service Platform
• MindTouch Releases Zendesk Connector
• Zendesk Releases Help Center
• 8x8 Upgrades Virtual Contact Center
• MicroStrategy Updates Its Analytics Offering
• Zendesk Launches Native iPad Application
• CRM Service Awards: Rising Stars
• Nimble Adds to Its Apps Marketplace
• HootSuite Integrates with Socialcast
• Get Satisfaction Rolls Out Small-Business Solution
• Vendors Grow Their Partner Ecosystems
• Zendesk and Magento Team Up in Platform Integration
• Netop Improves Online Customer Service with Zendesk
• Netop Upgrades Live Chat Software
• Lower Your Service Costs
• Zendesk Updates Its Customer Service Platform
• Zendesk Launches New Mobile Customer Portal
• Info-Tech Urges Businesses to Adopt a Customer Service Management Platform
• Zendesk Partners with Microsoft
• Engine Yard Gamifies Customer Support Community with Badgeville Behavior Platform
• Badgeville Announces Gamification Frameworks
• MailChimp Expands Its Zendesk Integration
• Zendesk Introduces Analytics Tool to Help Companies Understand the "Silent" Customer
• European Travel Site Uses Intelligent Virtual Agent to Deliver Personalized Support Through Facebook
• New Satisfaction Index Reveals Most Satisfied Customers in the World
• Zendesk Free App For Windows Phone is Now Available
• Zendesk Launches Enhanced Android Application
• Zendesk Introduces Forum Analytics
• Zendesk Unveils Zendesk Voice
• Ifbyphone Widget Brings Calls into Zendesk's Customer Support Platform
• Software Company Takes Hard Look at Phone Automation
• BatchBlue Announces Sales Application for Small Businesses