Voximplant Releases Integration with Google's Dialogflow

Voximplant, a provider of a cloud communications platform for web and mobile app developers, today released a new integration for Google’s Dialogflow, a platform for building voice- and text-based conversational interfaces. Named the Voximplant Connector for Dialogflow, it aims to seamlessly integrate Voximplant’s telephony platform directly into Dialogflow.

The new solution enables developers and businesses to connect any Voximplant application into a Dialogflow agent. These agents process audio streams from calls, including conference calls. Additionally, it can integrate legacy telephony systems with Dialogflow using phone numbers from more than 60 countries as well as link to contemporary systems with the SIP protocol. Furthermore, Voximplant’s programming back end allows for ongoing conversation augmentations via external data from web services such as Salesforce. The back end also offers functionalities such as call recording and conferencing.

“The idea was to let developers and businesses easily connect telephony applications and telephony in general to Dialogflow agents that understand and process natural language and can answer different questions from customers,” says Voximplant CEO Alexey Aylarov. “So the idea is to provide the thing that is easy to use and is really fast to connect telephony to Dialogflow.”

Voximplant also integrates with Google’s WaveNet text-to-speech synthetic voice service; with this integration, the connecter enables the development of customer service solutions with smart IVR for human-computer interactions while automating outbound calls and routine tasks.

“We already integrated some of Google’s products into our platform because they enhance capabilities we have like [our] speech API,” Aylarov says. “[Google] recently released a text-to-speech engine which has some unique WaveNet-powered voices generated by a neural network. Adding Dialogflow was the next step for us because when you have speech recognition capabilities and text-to-speech synthesis, and you can use our platform to build IVRs and outbound calling campaigns, you would like to let customers build smart applications where an agent or phone bot can understand natural language and talk with the customer, trying to serve them better.”

Aylarov calls Dialogflow “one of the best options right now on the market” for building an agent using a visual interface. “You can refer to their documentation, read it, figure out how to build rather complex bots and it won’t take you a long time,” he says. “I believe in the future you will be able to build even more complex things compared to what you can do now.”