Verint: Customer Engagement

Articles Mentioned

• AI-Powered Dashboards Give Employees and Supervisors Real-Time Insight
• Verint Expands Integration with Webex by Cisco
• CRM in Transportation: Vertical Markets Spotlight
• Talkdesk Partners with Verint on WFM Product and Launches Talkdesk Ascend
• Verint Releases TimeFlex Bot
• Expect GenAI to Take on Customer-Facing Roles
• How to Pick the Best LLM for Your Sales Activities
• Contact Center AI Market to Grow by 25 Percent Per Year
• The Top CRM News Stories of 2023
• How to Build the Perfect Bot
• Verint Financial Compliance Achieves Microsoft Co-sell-Ready Status
• Zoom Launches ISV Exchange Program with Verint
• Verint Launches Personal Identifiable Information Redaction Bot
• The Cloud Is Where Radial Wants to Be
• AI Undergoes a Contact Center Expansion
• Verint Open CCaaS Platform Achieves Microsoft Co-Sell-Ready Status
• The Best Contact Center Infrastructure: The 2023 CRM Industry Leader Awards
• The Best Contact Center Interaction Analytics: The 2023 CRM Industry Leader Awards
• The Best Workforce Engagement Management (WEM): The 2023 CRM Industry Leader Awards
• AI Is Generating All the Buzz
• The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2023 CRM Top 100
• The Top Customer Service Trends for 2023: As Remote and Hybrid Work Continues, the Cloud and AI Loom Large
• Verint Speakers Urge Automation to Close the Customer Engagement Gap
• Verint Launches 4 Products at Engage '23
• The Struggle to Raise First-Contact Resolutions
• CRM Software Market to Reach $181.9 Billion by 2030
• What Will It Take for Omnichannel to Live Up to Its Promise?
• Verint Enhances Capabilities in Verint Intelligent Virtual Assistant
• Verint Expands Partnership with Google Cloud
• Verint Partners with Eventus
• Verint and Carahsoft Partner to Bring Citizen Engagement Solutions to Government
• AI-Based Personalization Market to See 20.45 Percent CAGR
• Conversational AI Moves from Service to Selling
• Verint Adds Appointment Scheduling with Qudini Acquisition
• CRM Systems to See Robust Growth in Healthcare
• Verint Updates Interaction Recording for Microsoft Teams
• Verint Integrates with Zoom
• The Best Contact Center Interaction Analytics: The 2022 CRM Industry Leader Awards
• The Best Workforce Optimization/Engagement Management (WFO/WEM): The 2022 CRM Industry Leader Awards
• Chatbot Market to Reach $13.9 Billion by 2027
• Verint Integrates Enterprise Data Management with Zoom
• The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2022 CRM Top 100
• The Top Customer Service Trends for 2022: New Service Channels and Challenges
• Verint Makes the Case for Its Solutions in Turbulent Times at Engage 2022
• Verint Introduces Solutions to Address Engagement Capacity Gap at Engage 2022
• Shoe Carnival Walks Away with Better Feedback
• Tools Can Now Uncover Real-Time Customer Behavior
• Verint Partners with Intelligent Voice
• Low-Code/No-Code Offerings to Grow, but Some Still Want Complexity
• Verint Rolls Out Compliance Recording for Zoom
• CRM Has a History of Aspiration, Accomplishment, and Automation
• Productivity Tools Advance to Assist Remote Workforces
• Keys to Keeping the Consumer Connection in a Digital World
• What’s in Store for CRM in 2022?
• A Stepped Approach Is Key to Successful Chatbots
• WFO/WEM Solutions Prove Their Worth in a Pandemic Economy
• Sentiment Grows in Significance as COVID Surges
• Chatbots Show Huge Growth Potential
• Verint Launches Real-time Agent Assist
• The Best Contact Center Infrastructure: The 2021 CRM Industry Leader Awards
• The Best Contact Center Analytics: The 2021 CRM Industry Leader Awards
• The Best Workforce Optimization (WFO): The 2021 CRM Industry Leader Awards
• Verint Acquires Conversocial for $50 Million
• The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2021 CRM Top 100
• The Top Customer Service Trends: Digital Channels Overtake Service Options
• CX Connect 2021: In Case You Missed It
• The Challenges of Managing Customer Interactions
• Data Is the Linchpin for Customer Experience, But Problems Persist, CX Connect Speakers Contend
• Fuze Partners with Verint
• The Latest CRM Innovations Prove That Words Truly Matter
• Natural Language Works with More Than IVRs
• Verint Execs and Customers Discuss What's Next After the Pandemic on Day 2 of Engage
• Verint Locks in Customer Experience Focus
• Engagement Hubs Put Customers at the Center
• Marketers Move to Chart Journeys in Real Time
• Verint Launches IVA Pro Package
• Contact Center Infrastructure: It's Time to Assess Your Tools and Technology
• Custodia Adds Verint Recording Solution
• Verint Divests Itself of Cybersecurity Unit
• Verint Partners with 8x8 on WFM
• The Top 10 CRM Stories of 2020
• Verint Adds Engagement Data Management to its Open Cloud Platform
• Verint Introduces Digital Behavior Analytics
• For Better Customer Service, Look into the Future
• Whether B2B or B2C, Buyers Are Still Human
• Verint and Avaya Expand Partnership to Bring AI-Based Knowledge Management to Agent Desktops
• Data Links Disparate Technology Demands
• Co-Browsing Gains as a Service Tool
• The Best Contact Center Analytics: The 2020 CRM Industry Leader Awards
• The Best Workforce Optimization (WFO): The 2020 CRM Industry Leader Awards
• On the (Online) Scene: Medallia, Talkdesk, Verint, Genesys, and Pegasystems Hold Virtual Events
• The 2020 CRM Top 100 Companies in Customer Service, Marketing, and Sales
• Verint Adds to Workforce Planning for a Gradual and Safe Return to the Office
• Navy Federal Deploys Verint for COVID-19 Response
• Verint Touts Functionality, Flexibility of Solutions at Virtual Conference
• Verint Launches Compliance Recording for Microsoft Teams
• Verint Unveils Work-From-Home Programs
• U-Haul Call Centers Hustle to Help College Students in Unexpected Moves
• Saved by Zero (Contact Resolution)
• Verint Portal Connects San Francisco Citizens to Services
• Verint Expands Adobe Partnership
• The WFO Market Continues to Beat All Odds
• Verint Launches Robotic Process Automation Discovery
• Verint Updates Its WFM with AI and Mobile Capabilities
• The Workforce Optimization Market Adapts to Ever-Changing Rules of the Road
• When It Comes to Texting, Companies Need to Strike a Balance
• Verint Launches Knowledge Anywhere KM Enhancements
• Verint Strengthens Integration with Microsoft Teams
• Verint Offers Unified VoC to Help Solve Growing Interaction Challenge
• The CRM Top 100 Companies in Customer Service, Marketing, and Sales
• UJET Enhances Its Customer Support Platform with New Integrations and Customizations
• Technology and Humans Critical to Contact Center Success, Verint Engage Speakers Insist
• Verint Launches Unified VoC at Its Engage Conference
• Verint Adds AI-Powered Anomaly Detection
• Verint Launches AI Blueprint
• CGS Partners with Verint and Custodia for Customer Care
• CRM Magazine Names Its 2019 Customer Service Leaders
• Who Really Wins with Vendor Consolidation?
• Best Interactive Voice Response (IVR): The 2019 CRM Service Leaders Awards
• Best Workforce Optimization (WFO): The 2019 CRM Service Leaders Awards
• Best Contact Center Search: The 2019 CRM Service Leaders Awards
• Best Enterprise Feedback Management (EFM): The 2019 CRM Service Leaders Awards
• Best Contact Center Analytics: The 2019 CRM Service Leaders Awards
• Avaya Re-emerges with Renewed Purpose and Products: The 2019 CRM Service Rising Stars Awards
• Thanks to AI and RPA, the WFO Market Surges
• Verint to Acquire ForeSee
• Verint Launches New Automated Verification Features
• Cloud Contact Centers Are More Than Hype
• Verint Revamps Financial Compliance Solutions
• Verint Updates Community Solution
• Best Customer Case Management: The 2018 CRM Service Leaders
• Best Interactive Voice Response (IVR) Systems: The 2018 CRM Service Leaders
• Best Workforce Optimization Software: The 2018 CRM Service Leaders
• Best Contact Center Search: The 2018 CRM Service Leaders
• Best Enterprise Feedback Management (EFM) Software: The 2018 CRM Service Leaders
• Best Contact Center/Call Center Analytics: The 2018 CRM Service Leaders
• Verint Debuts AI-Powered Self-Service Capabilities
• Verint Launches Solutions for SMBs
• Verint Acquires Next IT
• Alorica Turns to Verint for Speech Analytics
• CEM Market to Triple by 2022, Research Firm Reports
• Robots Are in Your Contact Center’s Future
• The Real Benefits of Artificial Intelligence
• Verint Launches Updated WFO Suite
• How Revenue Marketing Can Save the CMO
• As the WFO Market Evolves, Will Vendors Adapt?
• Verint Systems Updates Its Web and Social Intelligence Suite
• WFM Solutions and Vendors Are Not All the Same
• Verint Launches Mid-Market WFO
• Customer Trust Must Be Earned
• Verint WFO Achieves Cisco Compatibility Certification
• Verint Enhances Community Solution
• The 2017 CRM Service Leaders: Customer Case Management
• The 2017 CRM Service Leaders: Interactive Voice Response
• The 2017 CRM Service Leaders: Workforce Optimization
• The 2017 CRM Service Leaders: Contact Center Search
• The 2017 CRM Service Rising Stars
• The 2017 CRM Service Rising Stars: NICE—the Contact Center Consolidator
• The 2017 CRM Service Rising Stars: Verint Makes Strong Moves Across Channels and into the Cloud
• Verint Partners with Tango Networks
• Workforce Optimization Is Under Siege
• Verint Launches Mobile Work View
• Verint Enhances Social Engagement
• Healthcare CRM Expected to Flourish
• Verint Acquires OpinionLab
• Five9 and Verint Announce Global Partnership
• Verint Enhances Its EFM Solution
• Verint Partners with Forrester for Engagement Analytics
• Make CRM Smarter
• Redweb Partners with Telligent for Social Communities
• Verint Partners with TeleTech on WFO and Analytics
• Workforce Optimization Is Poised for Big Changes
• Verint Launches Real-Time Speech Analytics
• Verint Launches Robotic Process Automation
• Verint Completes Its Cloud Migration
• Verint Upgrades Telligent Community
• Verint Updates Its EFM Solution
• Unified Agent Desktops Connect Reps to Essential Apps
• Verint Acquires Contact Solutions
• The 2016 CRM Service Leaders: Customer Case Management
• The 2016 CRM Service Leaders: Workforce Optimization
• The 2016 CRM Service Leaders: Contact Center Search
• The 2016 CRM Service Leaders: Enterprise Feedback Management
• Verint Updates Performance Management
• Verint Partners with Squiz to Help Governments with Digital Transformation
• Verint Updates Telligent Social Community Software
• Freeman's Contact Center Continues Its Winning Ways
• How Amazon and Salesforce.com Are Shaping Mobile Customer Support
• Verint Enhances Mobile and Personalization Capabilities in Enterprise Feedback Management
• The Age of Speech Analytics Is Close at Hand
• The Outlook for WFO: Optimal
• Verint Acquires Telligent
• Verint Releases Identity Authentication Solution
• Verint Releases Engagement Management Solutions in Japanese
• Verint Engage Conference: Adding Emotional Connections Is a Key Differentiator
• Verint Adds Gamification Infrastructure to Customer Engagement Optimization Portfolio
• Small Customer Service Vendors Can Make Big Contributions
• The 2015 CRM Service Leaders: Customer Case Management
• The 2015 CRM Service Leaders: Workforce Optimization
• The 2015 CRM Service Leaders: Contact Center Search
• The 2015 CRM Service Leaders: Enterprise Feedback Management
• Verint Updates Enterprise Feedback Management Solution
• SIO Emerges as a New Contact Center Segment
• Verint: Customer Service Woes Start in the Back Office, Not on the Front Lines
• Buffalo Builds Resident Trust with CRM
• 5 Hot Customer Service Technologies
• Verint Teams with Unify to Bring WFO to More Contact Centers
• Should CSRs Be Paid for Performance?
• Verint Engagement Analytics Offers 'Unprecedented' Cross-Channel Analytics
• When VoC and VoE Combine
• Verint WFO Is Now Available as a Mobile App
• The Unified Omnichannel Enterprise Is No Longer a Pipe Dream
• The 4 Key Customer Service Omnichannel Considerations
• Verint Adds Multichannel Support to Enterprise Feedback Management
• InContact Acquires Workforce Optimization Provider Uptivity to Launch WFO into the Cloud
• Verint Introduces Business Impact Solution for Branch Sales Effectiveness
• Adtech Global Debuts Ignite Speech Analytics Program
• The 4 Pillars of Responsible Customer Engagement
• 3 Reasons to Boost Your Contact Center's Strategic Value
• The 2014 CRM Service Leaders
• Unify Enhances OpenScape Contact Center Suite
• Verint to Acquire Kana Software for $514M
• Gamification Comes to the Contact Center
• Verint Moves Impact 360 WFO to Mobile
• Frost & Sullivan Says Increased Functionality Driving Contact Center Systems Sales in EMEA
• inContact Adds Verint Speech Analytics to Cloud Contact Center Solution
• Verint Enters Voice Biometrics Market with Victrio Acquisition
• BT Expands Cloud Contact Center with Customer Self-Service and WFO
• Verint Enhances Its Enterprise Feedback Management Solution
• Verint Partners with Badgeville to Power WFO Gamification Solutions
• Verint Debuts Voice of the Employee Solution
• Verint Delivers High-Efficiency Performance Management
• Workforce Management: Better but Not Good Enough
• Verint Launches New Business Impact Solutions for Regulatory Compliance
• Verint Introduces Business Impact Solutions
• Verint Adds to Its VoC Solution
• Toronto's Nerve Center Provides Easy Access
• CRM Service Awards: Service Leaders
• Verint Launches Personalized Guidance for Impact 360 Solution
• Verint Adds to Impact 360
• The New Measure of Customer Service Success
• Verint Enhances Impact 360 WFM Solution
• Listening to the Voice of the Customer
• CRM Moves to an Outside-In Approach
• In Contact Centers, WFO's Star Is on the Rise
• Verint Offers Vovici Offline Surveys for iOS Mobile Devices
• Verint Upgrades VoC Analytics Portfolio
• The 2012 Service Leaders
• The Argument for Desktop Analytics
• 5 Hot Marketing Trends
• The Social Customer Strikes Back
• Verint Upgrades VoC Analytics Solution
• Verint Launches Fully Web-Enabled Enterprise WFM Solution
• Verint to Acquire GMT
• WFO Hears The Voice of the Customer
• Verint Will Acquire Vovici
• Verint Releases New Voice of the Customer Analytics Platform
• Speech Analytics Captures Consumer Sentiment
• Verint Releases Audiolog 5 for SMBs
• QM Picture Grows Blurry
• Savings Follow BlueCross BlueShield to Tennessee
• Workforce Optimization Gets Optimized
• The 2011 Service Leaders
• The 2011 Service Elite
• Office Depot Implementing Enterprise Workforce Optimization Software from Verint
• How to Listen to the Voice of the Customer in a Multichannel World
• 311: The Agency That Never Sleeps
• Contact Center Recording Systems Market Expected to Grow 55 Percent by 2015
• Learning What to Teach
• Verint Systems Releases New Impact 360 Text Analytics Solution
• InContact Partners with Verint Systems
• Analyzing the Workforce
• Environmentalism Collides with Cost Reductions in the Contact Center
• Turning Green on the Ocean Blue
• Re:Tooling — Speech Analytics: Seeking What's Inside
• Recessions Make for Strange Bedfellows
• CRM Magazine Announces Winners of 2010 CRM Service Awards
• The 2010 CRM Service Awards: Introduction
• The 2010 CRM Service Awards: Service Leaders -- Introduction
• The 2010 CRM Service Awards: The Service Elite -- Introduction
• The 2010 CRM Service Awards: Service Leaders -- Workforce Optimization Suite
• The 2010 CRM Service Awards: Service Leaders -- Enterprise Feedback Management
• The 2010 CRM Service Awards: Rising Stars -- CallCopy (The Copy Cat)
• The 2010 CRM Service Awards: The Service Elite -- New York Life
• Speaking of Customer Insights
• Stressed and Distressed
• Innovation Picks Up Static
• Aspect Software Beefs Up Quality Monitoring
• The Evolution of E-Learning
• Survey Software Continues to Sell
• Workforce Management Market Set to Double
• Adhering to Higher Quality
• ClickFox Analyzes the Customer Experience
• Verint Launches New Version of Impact 360 Speech Analytics
• Workforce Optimization Is the Optimal Goal
• Workforce Optimization Rises Above the Recession
• In More Ways Than One
• Ringing the Opening Bell
• The 2009 CRM Service Awards: Service Leaders -- Introduction
• The 2009 CRM Service Awards: Service Leaders -- Workforce Optimization Suite
• Is Workforce Optimization Recession-Proof?
• Aspect Unveils 6 New UC Applications
• Hold Onto Your Customers!
• Aspect Takes AIM at Bolstering PerformanceEdge
• The Feedback Funnel
• Verint Looks to Resuscitate 9-1-1 Centers
• Feedback Is the Future
• Nice and Verint Remain the Forces in Workforce Optimization
• Companies Crave Customer Feedback
• Interaction Recording Market Forges Ahead
• Customer Demand Drives Gartner Workforce Optimization Magic Quadrant
• The High Quality of Quality Management
• There's No Place Like Home
• Calling It Quits
• Verint Looks to Impact Service
• 5 Trends Your Business Can’t Miss
• An End to Information Chaos
• Performance Management Requires Process Improvement
• Workforce Optimization Giants Continue Patent Battles
• Inova Launches Web-Based Analytical Tool
• Productivity and Workforce Management
• The 2008 CRM Service Awards: Workforce Optimization Suite
• Calabrio Joins the Enterprise 2.0 World
• Monitoring the Quality Monitors
• Sunny Skies for Knology
• Workforce Management Expands, But Fails to Satisfy All
• Quality Management Market Forges Ahead
• Top 25 CRM News Stories of 2007
• Aspect Offers More Localization and Capabilities for '08
• Verint Makes a Speedy Impact
• Contact Center Surveying Is Essential
• Required Reading: Protecting Your Brand at All Costs
• Checking the Pulse of the Contact Center
• Interactive Intelligence Plugs in an Upgrade
• Tech Solution: Workforce Management Solutions
• IP Recording in the Contact Center and Beyond
• What VoIP Can Mean to You
• The Voices of Reason
• CRM Numbers Grow, But Also Mislead
• Doubling Down on Quality Management
• destinationCRM Dashboard
• THE 2007 Service Leaders, Part 1
• The 2007 Service Leaders, Part 2
• Verint Refreshes Its PM Piece
• NICE Smartens Up
• Verint: Can I Get a Witness?
• CCPM Market Is Poised For Progress
• Tech Solution: Quality Monitoring Tools
• Making the Grade
• QM Saunters to Continued Uptake
• Benchmarking for Improved Performance
• The New World of Sophistication
• QM: The Upswing Continues
• Product Spotlight: ACCE 2006
• High Performance
• The Why Factor in Speech Analytics
• Aspect and Witness Up the WFM Ante
• Verint Systems Acquires Mercom
• Speech Analytics Will Be Listening
• Full Suite Versus Best of Breed
• The 2006 Service Leader Awards, Part 1
• Keeping Balance in the Center
• The Year in (P)review
• QM and Liability Recording Move Ahead
• An ICCM 2005 Product Showcase
• Verint Unveils Its First Opus Offering
• September 9, 2005
• Verint Systems Buys The Opus Group
• September 2, 2005
• Tech Solution: Agent Training Applications
• The Next Step in Anger Management
• July 19, 2005
• Fatter Functionality For Speech Analytics
• June 28, 2005
• Talk Among Yourselves
• May 5, 2005
• Autonomy Plans to Acquire Etalk
• The 2005 CRM Service Leaders--Part I
• March 18, 2005
• March 15, 2005
• March 1, 2005
• QM Is Poised For Growth
• February 25, 2005
• December 2, 2004
• November 30, 2004
• Wires: News and Technology for September 10, 2004
• Contact Center Vendors Optimize Their Own Performance
• ICCM Shines Its Spotlight Again
• The Week in Review: July 2, 2004
• The 2004 Service Leaders--Part II
• The Week in Review: January 9, 2004
• The Week in Review: September 19, 2003
• ICCM News Roundup
• ICCM Tip: Make It Personal