Touchpoint Dashboard Adds Customer Journey Management

Strativity Group's Touchpoint Dashboard, providers of a customer journey mapping platform, released a task management feature, free to all multiple license clients.

Task management enables journey mapping practitioners to assign action items and tasks to touchpoints, teams, or individuals. The system enables email alerts and calendar tracking.

"This new feature moves our customers from journey mapping to journey management," says Touchpoint Dashboard Director Peter Haid in a statement. "We were already allowing users to share their journey mapping efforts across virtual teams, but now we've given CX professionals the tools to increase accountability with their stakeholders right in the platform. I can speak from experience that this solves one of the biggest challenges to mapping with Post-it notes."

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