April 1, 2018
By the Editors , CRM magazine

The 2018 CRM Service Rising Stars

This year’s crop of Rising Stars, in which we recognize innovators from across the customer service and support industry, show that novel solutions and approaches can come from companies of all sizes and lineages. One of them is among the world’s most successful retailers, but this year it put its imprint on contact centers in a big way. Another is a start-up, less than a year old, and is already making a splash with its mobile-based service platform

At any rate, with technologies like mobile apps, virtual assistants, artificial intelligence, and analytics dominating the service landscape, it’s no surprise that each of our six Rising Stars put one or more of these tools front and center in their offerings. Customers want to be able to reach out when and where it’s convenient, through voice or chat, and expect companies to know them and expect to be understood. These vendors are ready to answer the call.