February 22, 2016
By the Editors , CRM magazine

The 2016 CRM Service Rising Stars

While the 2016 CRM Service Leader Awards honor the leading vendors in eight customer service and support categories, the industry is much broader in scope. That's why, each year, we select a handful of innovative companies across the entire customer support industry and crown them CRM Service Rising Stars. This year, there are six honorees.

Among them, you'll find innovations in IVR; in social, mobile, and video; and in analytical customer support solutions that are breaking new ground. Although varied in their approaches, each one of this year’s Rising Stars has succeeded in raising the bar in customer service and support. And in doing so, each vendor has firmly established itself as either an up-and-comer or a seasoned veteran with a penchant for innovation. For their exemplary efforts, we recognize them here.