TeamSupport Launches Customer Insights

TeamSupport, a provider of help desk and customer service software solutions, has released Customer Insights, that helps support agents form closer connections with customers. Customer Insights automatically adds contact and company data from publicly accessible sources like LinkedIn and business Web sites, giving agents a more complete picture of their customers.

"Business success is all about building strong relationships, and it helps people connect when they can put a face with a name," saidRobert C. Johnson, CEO of TeamSupport, in a statement. "Customer Insights helps support agents get to know their customers better and form closer relationships by pulling publicly available photos and information into the customer database. It helps agents get a better sense of the person on the other end of the line."

Customer Insights automatically adds the photo and profile by using the contact's LinkedIn profile and incorporates company information, such as company logos and business descriptions, from the business Web site. It instantly delivers more information about the customer and contact to agents to help them connect.  Customer Insights delivers information on both individual contacts and businesses to deliver more insight to support agents.

---

Related Articles

TeamSupport Integrates with HubSpot

The integration brings together support, marketing, and sales data.

TeamSupport Spruces Up Screen Recording for Customer Support

With TeamSupport's new functionality, service agents can embed videos into customer support tickets that link with CRM.

TeamSupport Launches Product Lines Feature

With Product Lines, multiple corporate divisions can share a single TeamSupport account.

TeamSupport Unveils Calendar Feature

Calendar lets users create and see ticket due dates, customer and ticket reminders, project dates, support rotation schedules, and more.