TeamSupport Adds Reporting and Analytics to Its Help Desk Software

TeamSupport.com, provider of B2B customer service software solutions, today released a new business intelligence platform with improved real-time reporting capabilities.

A SaaS-based customer support suite built specifically for help desk customer service teams, TeamSupport provides a holistic view of the customer, bringing visibility to everyone on the team and enabling full collaboration within an organization to solve underlying issues.

Some of TeamSupport’s all-new business intelligence enhancements include:

• Robust reporting capabilities. With an entirely new interface and dramatically improved capabilities, customer support teams can extract more data through filtering, report cloning, enhanced sorting, and individual viewer functions.
• Calculation functions. A proprietary mathematical algorithm has been built into TeamSupport's reporting tools, allowing customer service teams to run computations on various fields to produce useful reports for analysis by summary, chart or graph.
• Dashboard versatility. Customers can move the reports and graphs around on the dashboard, creating a view personal to the individual user. Customer support representatives can customize the dashboard to showcase the information and trends most relevant to them. 

TeamSupport was named  a 2014 CRM magazine Service Rising Star Award winner.

"As our recent industry awards demonstrate, TeamSupport is growing quickly into one of the top cloud-based help desk software solutions," said Robert C. Johnson, TeamSupport's CEO, in a statement. "As our customers deliver increasingly more sophisticated support to their customers, TeamSupport seeks to provide more sophisticated  business intelligence features to meet those needs. TeamSupport now offers our users what we believe is a truly best-in-class reporting system."

---

Related Articles

TeamSupport Introduces Customer Distress Index

New reporting feature predicts customer satisfaction level.

The CEO-Customer Connection

Time spent "in the trenches" is time well spent.