Support.com Announces Nexus Connect SDK

Support.com, makers of cloud-based Nexus software for support interaction optimization (SIO) and a provider of tech support and turnkey support center services, today released the Nexus Connect SDK, a software development kit that embeds advanced Nexus functionality into iOS and Android applications.

Using the new SDK, developers of any Internet connected device or mobile application can provide their end users with direct access to Nexus-enabled support agents via the following:

• Remote diagnosis, repair and configuration management;
• SupportCam "eyes on the problem" remote video support service;
• Remote control and co-browsing of the device or app; and
• Live chat.

Some functionality is dependent on the specific device-operating system combination.

Agents provide support using Guided Paths, the technology that sits at the heart of Nexus and provides step-by-step directions for addressing complex issues.

"Given the explosive growth in the number of connected devices and the complexity of their interaction," said Support.com CEO Elizabeth Cholawsky in a statement, "support can no longer be about just fixing things when they break. It has to be about making sure that consumers get full value out of their technology. The first step toward that goal is making support a natural and seamless part of the entire customer journey."

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