Smart Utility Systems Launches SCM Express
Smart Utility Systems has launched Smart Customer Mobile (SCM) Express, a cloud-based, mobile utility customer engagement platform tailored to support small to midsized utilities, municipalitie,s and cooperatives.
SCM Express is a compact version of SCM, but offers many of the same features. In addition to real-time, two-way communication with customers, the single integrated platform offers and intuitive user interface and back-end data analytics.
"We are proud to offer our newest mobile platform to assist electric, water, and gas utilities, particularly at a time when concerns regarding energy efficiency and conservation of Earth's natural resources have reached a critical mass," said Deepak Garg, chairman and CEO of SUS, in a statement. "Responding to their need for a platform with out-of-the-box functionality, we've leveraged our extensive technical and development teams to offer an extremely cost-effective solution that enables utilities to boost ROI without pushing added costs onto end users."
SCM Express' features include a pre-built customer service analytics dashboard that offers intelligent customer insight and key performance indicators (KPI); pre-integrated third-party payment providers to address the challenges of both small and large utilities using metering services to track customers’ gas, electric and water usage; and a variety of color schemes. Mobile device-agnostic, SCM Express also offers utilities' customers self-service capabilities to access their data anytime, anywhere, and empowers them to take actions and improve their experiences.
"Today's utilities are working toward solutions for better customer engagement, recognizing the unnecessary costs and inefficiencies associated with traditional phone, paper mail, and reactive customer service procedures," Garg added. "When utilities begin to offer options through a simple and cost-effective platform that provides technical assistance and support to help them increase their energy efficiency and lower their spending, everybody wins."