SightCall Visual Assistance Is Now Available on Genesys AppFoundry

SightCall, a provider of augmented reality (AR)-powered visual assistance, has made its SightCall for Genesys Cloud CX solution available on Genesys AppFoundry, a dedicated marketplace focused on customer experience solutions.

Accessible through a Genesys chat, SightCall enables consumers to show their problems in real time with live video and lets agents provide on-the-spot solutions while the interaction is in progress. For customers integrated with Genesys Cloud CX and leading CRM solutions, SightCall enables the seamless flow of video call data.

"SightCall is proud to further raise the bar for service delivery and issue resolution through our new application for Genesys," said Thomas Cottereau, founder and CEO of SightCall, in a statement. "Our dynamic visual assistance solution allows more personalized experiences, including using the SightCall platform as video-only while retaining Genesys voice capabilities. This enables companies and their agents to maximize customization, increase responsiveness, and more effectively meet the needs of customers."

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