NICE Partners with Deutsche Telekom

NICE is partnering with Deutsche Telekom Global Business, which is now offering NICE's CXone portfolio of digital and agent-assisted cloud contact center solutions in Europe.

Deutsche Telekom Global Business is integrating the NICE CXone CCaaS platform and its applications in the communications projects it launches. Among the capabilities offered through this partnership are conversational artificial intelligence and chatbots, workforce and quality management solutions, and the automated speech-recognition assistance offering.

"This partnership is yet another reflection of NICE CXone's fast-growing international footprint, and we're very pleased to collaborate with Deutsche Telekom Global Business on enabling companies in Europe to build relationships that last," said Paul Jarman, NICE CXone CEO, in a statement. "With its purpose-built CX AI and native open cloud foundation, CXone enables organizations of all sizes to drive frictionless, end-to-end service experiences across the entire customer journey."

"This agreement strengthens our commitment to offering our clients advanced communications services and, specifically, innovative AI-driven capabilities for the contact center, within a robust, solid, agile, and highly operative cloud infrastructure," said Javier del Río, sales expert at Deutsche Telekom Global Business Iberia, in a statement.