NCO Group Completes APAC Merger and Refinancing

NCO Group, a provider of business process outsourcing services, this week completed its merger with APAC Customer Services.

In connection with the merger, the company also entered into a new credit facility of approximately $1 billion, including a $120 million revolving credit facility.

APAC and NCO will both continue in the global business process outsourcing market, operating under the holding company Expert Global Solutions. With combined revenues of approximately $2 billion, APAC and NCO will be a fully scaled BPO provider in both the customer relationship management (CRM) and accounts receivables management (ARM) segments, serving 40 percent of the Fortune 500.

The combined companies will now have more than 40,000 employees in 14 countries at more than 120 contact centers. The two companies also offer a combined vertical expertise and BPO domain experience in many markets, including financial services, insurance, healthcare, pharmaceuticals, transportation, logistics, government, telecommunications, cable, technology, retail, education, and utilities.

Ron Rittenmeyer, CEO of Expert Global Solutions (EGS), says the combination of APAC and NCO "gives us great positioning as a leader in the CRM marketplace. Our global footprint, CRM-specific solutions, and experienced CRM management team provides a compelling value for our clients. Our APAC-branded CRM platform and NCO-branded ARM platform are each scaled market leaders."

According to Rittenmeyer, the merger is being met positively. "We are getting great feedback in the marketplace that this merger is truly unique and provides differentiated value," he says.

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