First Financial Sees Financial Gains with Kasisto

AI-powered digital assistant drives 27 percent increase in new CDs

Frontpoint Locks in a Better Customer Experience

Mavenoid helps Frontpoint Security overcome staffing challenges.

Pipeliner Hits the Mark for Ernest F. Mariani

Pipeliner provides the one CRM system Mariani's salespeople actually use.

Golden Nugget Wins with PolyAI

The hotel, casino, and restaurant operator is handling customer calls with PolyAI virtual assistants.

Prosperity Becomes More Prosperous with Total Expert

The home mortgage lender boosts business with the vendor's customer intelligence tool.

The Cloud Is Where Radial Wants to Be

The move to Verint's cloud-based Workforce Management pays off.

ZS Generates Data and Leads with ON24

ON24's digital tools become the consulting firm's number-one source of leads.

Sugar Paints a Better Picture for Kelly-Moore

The paint retailer is saving sales reps time with SugarCRM.

Amazon Connect Boosts Customer Service for Traeger Grills

The outdoor cooking equipment manufacturer is on fire since implementing AWS contact center technology.

Plante Moran Builds a Wealth of Engagement with ON24 Target

The financial firm maintains customer contact with the online events platform.

Great American Home Stores Shift to Digital

The retailer built its business during the pandemic with LeadsRx

Talroo Energizes Solr Search Engine with Lucidworks

Lucidworks' Fusion is returning faster search results for Talroo customers.

Five9 Projects Get Simpler with FinancialForce

FinancialForce provides complete business visibility for the contact center provider

Fabriik Manages Growth with SAP

SAP's Customer Experience suite helps the financial services company handle rapid growth

Access the ICMI Agent Experience Toolkit

To boost customer satisfaction and loyalty, you need your agents to stay engaged and motivated. But how? Access the ICMI Agent Experience Toolkit and to help you assess your current agent experience and discover ways you can improve.

The State of Customer Service Automation 2019

Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.

GardaWorld Freshens Its Service Capabilities

Freshworks helps the armored car services provider keep the money moving

Vibrant Credit Union Moves to Video Banking with Sharpen

Sharpen's cloud contact center platform enables customers to use video kiosks at Vibrant's branch locations

ICS+ Streamlines Its Business with Salesforce.com

The automated systems provider has broken down silos thanks to its Salesforce suite

TENMAT Builds Revenue with PipelineDeals CRM

The manufacturing company uses its CRM to increase sales by 30 percent