Cognigy Uplevels Its Partnership with NICE

Cognigy levels up as a NICE Prime Partner to deliver AI-powered customer service automation solutions. (Featured on SmartCustomerService.com.)

Talkdesk Adds GenAI Capabilities to Talkdesk Retail Experience Cloud

New preconfigured generative artificial intelligence (GenAI)-powered workflows within Talkdesk Autopilot for Retail help companies fully resolve a broader range of complex inquiries using automated customer self-service.

Salesforce Adds to Consumer Goods Cloud

New Salesforce capabilities bring unified data and AI insights to Consumer Goods Cloud.

Salesforce Adds Data and AI Innovations to Field Service

Salesforce Data Cloud connects asset data from third-party sources with CRM data to help companies drive proactive field service.

Sprinklr Expands Partnership with Reddit

Reddit's Advertising API and Data API officially launch with Sprinklr as the first partner.

Salesforce Adds AI Innovations  to Sales Cloud

New AI and data features in Sales Cloud help sellers turn sales calls into closing calls and increase visibility into sales activity.

Salesforce Expands Service Cloud's Digital Engagement Capabilities

Salesforce's Service Cloud innovations harness conversational data to create more comprehensive views of customers. (Featured on SmartCustomerService.com.)

Salesforce Introduces Data Cloud Vector Database

Salesforce Data Cloud Vector Database unleashes unstructured data and generative AI to transform customer experiences.

Five9 Launches AI Integration with Salesforce

Full integration of Salesforce Einstein AI with the Five9 platform delivers capabilities for hyper-personalized customer experiences. (Featured on SmartCustomerService.com.)

Salesforce Launches Lists Feature in Slack

Salesforce's Lists feature brings project and task management into Slack.

Pipeliner CRM Introduces Salesforce Connector

Pipeliner's new Salesforce Connector lets users access data through the Pipeliner CRM interface.

Observe.AI Launches Next-Gen Conversation Intelligence

New genAI enhancements to Real-Time AI and Post-Interaction AI help contact center leaders with configurability and implementation. (Featured on SmartCustomerService.com.)

Twilio Enhances Segment's Interoperability with Data Platforms and Warehouses with Linked Audiences 

Twilio's LinkedIn Audiences solution helps marketers build audiences and enrich their customer profiles with data that lives in data clouds and data lakes.

RingCentral Adds Google Chrome and Microsoft Teams Extensions to RingCX

RingCentral's newest RingCX extensions let users make and receive calls in web browsers and Microsoft Teams applications. (Featured on SmartCustomerService.com.)

Microsoft Introduces Dynamics 365 Contact Center

Microsoft Dynamics 365 Contact Center is a Copilot-first cloud contact center platform. (Featured on SmartCustomerService.com.)

Data Axle Launches Data Axle Snowflake Clean Room App

Data Axle's Snowflake-native app enhances businesses' data on the Snowflake AI Data Cloud.

Marin Software Expands Amazon Integration

Marin's enhanced offering opens Amazon's advertising suite to non-Amazon advertisers.

SAP Infuses AI Throughout Its Cloud Portfolio and Partners with AI Leaders

At Sapphire, SAP announces collaborations with Google Cloud, Meta, Microsoft, Mistral AI, and NVIDIA

HubSpot Adds HIPAA Support and Sensitive Data Tools

With HubSpot's new data tools, scaling businesses can now manage confidential customer data in HubSpot's Smart CRM and navigate compliance as they grow.

Qlik Announces Qlik Talend Cloud and Qlik Answers

Qlik Talend Cloud and Qlik Answers tackle critical needs to generate value from data and accelerate AI adoption.