Yext to Acquire Hearsay Systems

Yext's acquisition of Hearsay will enable it to provide a single digital marketing platform from prospect to loyal customer.

Salesforce Adds Data and AI Innovations to Field Service

Salesforce Data Cloud connects asset data from third-party sources with CRM data to help companies drive proactive field service.

Salesforce Expands Service Cloud's Digital Engagement Capabilities

Salesforce's Service Cloud innovations harness conversational data to create more comprehensive views of customers. (Featured on SmartCustomerService.com.)

Boulevard Launches Text Marketing

Boulevard's Text Marketing enables salons, spas, medspas, and barbershops to reach clients instantly and directly with targeted SMS campaigns 

Airship Enhances Marketing Personalization Offerings

Airship's latest platform enhancements include Embedded Content, Feature Flags, and Cross-Platform Wallet Notifications.

Conversive Launches Conversational Platform For Personalized Text Communications

Conversive launches with a new platform to personalize text messaging campaigns while maintaining regulatory compliance.

AWS Adds Analytics Data Lake, Apple Messages Support to Amazon Connect

Amazon steps up support and integrations for its Connect contact center suite. (Featured on SmartCustomerService.com.)

Ooma Adds Communications Features to Ooma Office

Ooma has added features, including a contact us widget, an auto dialer, and online whiteboards.

LivePerson Partners with Avaya

Avaya and LivePerson have integrated their product, go-to-market, and services to provide a unified, omnichannel suite for customers with on-premises, hybrid, or cloud contact centers. (Featured on SmartCustomerService.com.)

Sprinklr Adds GenAI Capabilities to Its Unified-CXM

Sprinklr has added digital twins, surveys, crisis management, voice connect, project management, and social listening capabilities in its latest release.

Iterable Adds Generative AI-Powered Journey Builder, Brand Affinity Reporting, WhatsApp Integration, and Smart Segmentation

Iterable has added several generative AI-powered capabilities in its latest platform release.

Salesforce Releases Einstein Copilot with New Actions for Sellers

Einstein Copilot, Salesforce's conversational AI assistant, is now generally available with new out-of-the-box actions for driving sales productivity.

SundaySky Partners with LinkedIn

SundaySky has joined the LinkedIn Marketing Partner Program to empower B2B marketers to create and personalize video at scale.

Veritronic Integrates with AppsFlyer

Veritonic doubles down on mobile audio attribution by integrating with AppsFlyer.

SugarCRM Partners with Liferay

Liferay's Digital Experience Platform (DXP) is integrated with SugarCRM.

CommentSold Launches ClipHero

CommentSold's ClipHero is an AI-driven shoppable video generator designed for live commerce.

Sparkfly Partners with Olo for Guest Engagement Solution

The new real-time engagement ecosystem is designed to increase guest acquisition, engagement, retention, and overall lifetime value for restaurants.

Colleen Unveils Generative AI Voice Technology

Colleen Voice offers real estate property managers a conversational interface to engage with residents.

Quantum Metric Launches Felix AI

Powered by Google Cloud's Gemini Pro, Felix AI leads Quantum Metric's latest release, offering quantified real-time session summarization. 

PAR Punchh Partners with Attentive

PAR Punchh and Attentive pair to enhance SMS marketing capabilities for restaurant loyalty programs.