CRM News

NICE Touts Single-Platform Design at Interactions

NICE has hailed cloud, digital, and AI technologies as transformative, and proves it with the release of CXone Mpower and 1CX unified platforms at its annual Interactions event.

Bloomreach Offers Loomi Search+

Bloomreach's Loomi Search+ can handle longer search queries.

Outreach Adds AI-Powered Sales Guidance Capabilities

Outreach's new functionality and insights empower sales and revenue leaders to guide teams, uplevel coaching, and tie seller activities directly to revenue impact .

SAP Emarsys Adds AI Capabilities in June Product Release

SAP Emarsys' June 2024 product release offers new omnichannel additions, enterprise enhancements, and AI-infused features.

DoubleVerify Partners with Reddit

Companies can now leverage DoubleVerify's measurement solutions to protect brand equity and boost campaign performance on Reddit.

Intermedia Launches Archiving for Contact Center

Intermedia Archiving for Contact Center joins Intermedia Archiving for Unite to create a seamless archiving solution for both unified communications and contact center. (Featured on SmartCustomerService.com.)

Qualitative Intelligence Launches VoxQI

Qualitative Intelligence's VoxQI offers predictive analytics for real-time message testing and risk assessment.

Yext to Acquire Hearsay Systems

Yext's acquisition of Hearsay will enable it to provide a single digital marketing platform from prospect to loyal customer.

Pega Is iNspired by Generative AI

At its iNspire conference, Pegasystem announced expansions to its generative AI tools for building workflows and applications and an expansion of its genAI partner ecosystem.

fabric Launches Product Catalog

fabric's Product Catalog helps retailers deliver product information to customers anywhere.

 OneSpan Launches Integration Platform for E-Signatures

OneSpan's Integration Platform enables organizations to bring e-signatures into many other applications.

Snappy Kraken Unveils Marketing Hub

Snappy Kraken's new relationship and insight-first marketing solution takes guesswork out of financial advisor marketing.

Cognigy Uplevels Its Partnership with NICE

Cognigy levels up as a NICE Prime Partner to deliver AI-powered customer service automation solutions. (Featured on SmartCustomerService.com.)

Sendbird Integrates with Shopify

Powered by OpenAI's latest large language model, Sendbird's AI chatbot enables Shopify merchants to use web chat.

Talkdesk Adds GenAI Capabilities to Talkdesk Retail Experience Cloud

New preconfigured generative artificial intelligence (GenAI)-powered workflows within Talkdesk Autopilot for Retail help companies fully resolve a broader range of complex inquiries using automated customer self-service.

Salesforce Adds to Consumer Goods Cloud

New Salesforce capabilities bring unified data and AI insights to Consumer Goods Cloud.

Entrust Launches Citizen Identity Orchestration

Citizen Identity Orchestration solution from Entrust helps governments deliver public services through secure digital identities.

CallSine Forms with a Sales Enablement App

CallSine emerges with a sales engagement solution for personalized AI-powered email at scale.

Salesforce Adds Data and AI Innovations to Field Service

Salesforce Data Cloud connects asset data from third-party sources with CRM data to help companies drive proactive field service.

Sprinklr Expands Partnership with Reddit

Reddit's Advertising API and Data API officially launch with Sprinklr as the first partner.