Medallia Launches Guidewire App

Guidewire and Medallia have launched Medallia's Ready for Guidewire-validated accelerator for ClaimCenter in the Guidewire Marketplace.

Medallia's accelerator for Guidewire ClaimCenter allows insurers to collect data across significant moments during the claims process. It enables survey invitations to be sent, allows feedback and sentiment data to be viewed, and facilitates follow-up on policyholder input within ClaimCenter.

Medallia's accelerator enables insurers to do the following:

• Store policyholder feedback within ClaimCenter and sync input from Medallia to Guidewire for a 360-degree view of the policyholder experience;
• Alert claims handlers and agents when they need to address issues with individual policyholders; and
• Understand systemic issues to improve the claims experience.

The solution allows ClaimCenter policy and claims data to be populated in Medallia Experience Cloud to provide analytics and customer segmentation. The real-time, secure API-based integration enables policyholder data to be stored and accessed within ClaimCenter.

"By capturing policyholders' feedback throughout the claims journey, insurers can bring together multiple data points and have a unified view of their customer," said Chris Collins, vice president and general manager of Medallia's Financial Services and Insurance Industry Practice, in a statement. "With these valuable customer insights, they can quickly evaluate and take action in the moments that matter most."