Medallia Acquires CXTeam

Medallia, a customer and employee experience solutions provider, has acquired CXTeam, a customer experience consulting firm headquartered in Mexico with customers throughout Latin America. Financial terms of the deal were not disclosed.

A long-time Medallia partner, CXTeam has led hundreds of implementations of Medallia across the Americas.

"Acquiring CXTeam is an incredible opportunity for Medallia to bring in a truly seasoned leadership team and accelerate the adoption of our platform in a region of critical importance," said Medallia CEO and President Leslie Stretch in a statement. "CXTeam has been an incredible partner through the years, and I am thrilled to take this next step with them. This builds upon our momentum in the region, and with CXTeam's deep expertise and experience, we can help more organizations use Medallia Experience Cloud to drive faster ROI."

"We have seen firsthand the incredible impact Medallia and customer experience can have on driving loyalty and directly impacting companies' bottom lines," said Jesús Casas, CXTeam's co-founder and partner, in a statement. "Organizations throughout Latin America are rapidly adopting new strategies focused on their customers, and we are excited to help accelerate those efforts."

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