Khoros: Customer Care Cloud
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7300 Ranch Road 2222
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Building 1
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Austin Texas 78730-3204
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United States
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Year Founded: 2019
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Ownership: Private
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Number of Employees: over 1,000
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Profile
Khoros is digital care, online communities, & social media software for big businesses.
Product Description
An award-winning, AI-powered platform for digital customer engagement, Khoros is your trusted partner for today's digital-first CX world. With 2,000+ brands using Khoros, our software powers approximately 500 million digital interactions every day. From messaging, chat, social media, reviews, and SMS, to owned- and channel-based digital communities, we help brands harness the power of human connection across every digital interaction to stay all-ways connected. Formerly Spredfast + Lithium.
Whitepapers, Archived Webcasts and Sponsored Content
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The Digital Channels Guide
When contact centers see an influx of conversations, brands can face serious capacity issues. Digital channels are release valves that can ease that strain while dramatically reducing costs and increasing customer satisfaction.
Messaging channels like SMS, WhatsApp, Google’s Business Messages, and Facebook Messenger offer greater efficiency than session-based channels like voice and traditional chat. Asynchronous conversations allow customers to engage in real-time or any time, improving convenience, first contact resolution (FCR), and scalability. This guide provides key information on the top channels around the globe to give your care team the edge it needs to to handle volume effectively.
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Why your customers hate your chat — and how to fix it
Inside, we explore the top issues customers have with traditional, synchronous online chat solutions and uncover the impact a more modern chat solution may have on consumers’ brand preferences and loyalty. The results of the research indicate that customers today prefer solutions to be able to follow them across multiple platforms — and even devices — without having to restart their conversation. Khoros’ customer care experts highlight statistics that demonstrate the value of modern chat compared to traditional chat solutions — especially in a time of changing consumer expectations and preferences.
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Crowdsourcing Customers
Gaining the attention and earning the trust of audiences has always been rocky for marketers, but nowadays, it’s a massive uphill battle. In our ebook, Crowdsourcing Customers: Using Social Validation to Acquire and Delight More Customers, we show how your brand can leverage the power of peer influence to acquire more customers than traditional marketing alone ever could.
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Social Media Safety Kit
Social media moves extremely quickly and unpredictably, so even the best brands in the world slip up from time to time. But by having the right people, resources, processes, and protocols in place, you can safeguard your brand against everything from minor grammar errors to major security breaches.
This kit contains a set of regulations, plans, and procedures designed to prevent crises on social media, and mitigate them when they arise. A crisis on social media is anything that might damage your brand’s image. Of course, no matter how wary and cautious you are, there’s always risk, but by using this kit you can minimize risk in your operations as much as possible.
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Khoros Customer Success Stories
Being All-Ways Connected means we help our customers develop meaningful connections with their customers and build trust. Read how they do it.
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