InMoment Introduces Global Text Analytics and CX Analyst Tool

InMoment, a customer experience optimization platform, has added Global Text Analytics and the CX Analyst Tool to to its Experience Hub to further help brands surface and understand the insights found inside customer stories.

InMoment's Global Text Analytics capabilities can analyze customer feedback across languages and geographies in real time to scale for a full view of a brand's customer experience. These expanded capabilities, combined with InMoment's multilingual feedback and reporting features and Global Centre of Excellence, provides best-in-class practices, insights and technology for a comprehensive Voice of the Customer program.

InMoment's CX Analyst Tool gives brands self-serve access to big customer data. It allows brands to access and analyze large quantities of customer feedback on the fly from multiple sources to create flexible, customized, and interactive views of customers' experiences.

"For years, we have invested heavily and consistently in tools that help companies discover the insights hidden inside their customer data," said InMoment CEO John Sperry in a statement. "The new capabilities announced today bring a trifecta of massive processing power, data visualisation, and text analytics technologies to the market, elevating brands' abilities to move beyond a culture of scores and toward a place where they can leverage an entirely new level of intelligence found within the experiences of their customers to inform actions across every area of their business."

Global Text Analytics is available to all InMoment clients at no extra fee as part their Experience Hub subscription. The CX Analyst Tool and Custom Reports are available separately at an additional cost. All capabilities will be generally available beginning in July.

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